Epic Patient Access Senior Manager| Cypress, CA | Remote

Join Optum

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

You'll enjoy the flexibility to telecommute
* from anywhere within the U.S. as you take on some tough challenges.

• Lead patient access operations across the western region (WA, OR, CA, and Mountain West), ensuring consistent, high-quality service delivery
• Oversee design, build, and maintenance of patient access technologies and workflows
• Partner with operational leaders to optimize workflows, drive best practices, and improve patient access outcomes
• Lead medium to large-scale technology initiatives, including system implementations, upgrades, and optimizations
• Plan and manage regional staffing capacity, ensuring efficient team performance and alignment to priorities
• Hire, coach, and develop team members; serve as a mentor and trusted advisor
• Provide guidance on system configuration, workflow design, and process improvements
• Analyze workflows and system performance to identify and implement improvement opportunities
• Translate business requirements into functional specifications; prioritize and deliver system enhancements
• Oversee incident management and ensure timely resolution of system and operational issues
• Build strong relationships with stakeholders and ensure clear communication from requirements through implementation

• Demonstrate professionalism, accountability, and respect in all interactions
• Collaborate effectively with team members, leadership, providers, and staff
• Apply lean principles to improve workflows, reduce waste, and enhance customer satisfaction
• Follow written and verbal instructions while also working independently
• Maintain compliance with all organizational policies, including HIPAA, privacy, and security standards
• Complete required compliance and regulatory training
• Participate in required job-related and regulatory training programs (e.g., OSHA, L&I)
• Maintain regular, reliable attendance

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

• 7+ years combined experience across Health Care and/or IT domains with at least 5 of those years working with Epic configuration and 2 years resource management and/or large-scale project management.
• 2+ current Epic certifications in the following areas:
  Prelude, Cadence, Grand Central. Preferred Certifications are the following areas:
  MyChart, Resolute professional billing, Resolute Hospital Billing, HIM
• Completed Epic CEE (Continued Epic Education) to maintain certifications, proficiencies, and badges.
• 7+ years of experience configuring and supporting patient access workflows including HIM, registration, scheduling, insurance verification, referrals, MyChart workflows including digital strategies, authorization and facility structure.
• Proficiency with MS Project, Excel, Visio, PowerPoint, and Share Point

• Revenue Cycle experience, MyChart and HIM certifications are preferred in addition to the certifications listed above.
• Certification in Service Management, Project Management, or Business Analysis is preferred
• Masters degree in Business Administration, Health Administration, Data Science or Healthcare preferred

• Possess excellent team management, communication and leadership skills and a commitment to fostering diversity, inclusion and a culture of innovation.
• Must be courteous, responsive, timely, respectful, thorough and detail oriented
• Possesses…