Customer Financial Specialist Associate; work from home eastern resident

• Provides one‑stop service for Geisinger patients by providing in‑depth knowledge as well as being an advocate for any issues or concerns related to processes and functions.
• Performs all accounts receivable functions including, but not limited to the collection of cash, resolution of accounts, application of discounts, setup and management of monthly installment plans, communication of and assistance with financial assistance programs.
• Validation of self‑pay account status and insurance billing when necessary, and management of undeliverable patient statements while ensuring compliance with departmental policies, state and federal regulations as well as maintaining a positive patient experience.
• Works in conjunction with other areas within Revenue Management and Geisinger to ensure coordinated activities with respect to all revenue management needs and patient satisfaction.
• Works closely with various levels of staff, customers and management to assist in determining technical solutions to meet business needs.
• Educates patients on billing, insurance and regulatory issues of all complexity levels.
• Works in various billing systems to support the migration of new mergers and acquisitions.
• Maintain compliance with Federal and State Regulations as well as internal policies.
• Identifies areas were improvements can be made and takes the initiative to manage up recommendations diplomatically.
• Completes necessary assigned reports or projects and is held accountable for the tasks.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.