Community Health Worker

On the United Healthcare team, you will serve as the primary care manager for members with complex medical or behavioral needs who are not managed by clinicians on the pod. The Community Health Worker (CHW) locates and engages members in the community, develops individualized care plans, identifies and overcomes barriers—including social determinants of health—and works collaboratively with the interdisciplinary pod to advance member-centered interventions.

Monday through Friday, 8:00 am – 5:00 pm. The role is field‑based with a home‑based office; you will work from home when not in the field.

Counties within the state of Florida:
Alachua, Bradford, Citrus, Miami‑Dade, Monroe, Columbia, Dixie, Gilchrist, Hamilton, Hernando, Lafayette, Lake, Levy, Marion, Putnam, Sumter, Suwannee, Union, Baker, Clay, Duval, Flagler, Nassau, St. John’s, Volusia.

• Partner with the clinical care management team to manage complex members in the community.
• Locate and engage members within the community.
• Conduct face‑to‑face or telephone screenings to assess medical, behavioral, functional, cognitive, and psychosocial needs.
• Research, locate, and refer community resources to address member‑specific care or socioeconomic needs; follow up to confirm services are received.
• Perform targeted activities and provide education to support HEDIS/STAR gap closure, including scheduling, reminders, and verification of appointments.
• Proactively engage members to manage their care, provide education, and coach self‑management of needs and health promotion as outlined in the care plan.
• Collaborate with internal care teams, community partners, and providers.
• Consult with the clinical team based on defined triggers.
• Support identification and coordination of Medicaid benefits to meet care needs.
• Assist members in developing personal wellness or crisis plans.

• High School Diploma or GED.
• 3+ years of experience working within the Community Health setting in a healthcare role.
• 2+ years of experience working within the local community with intermediate knowledge of local culture and resources.
• Access to reliable transportation to travel to client sites within a designated area.
• Intermediate proficiency with Microsoft applications.
• Ability to travel up to 10% of the time for the role.
• Access to a designated quiet workspace in the home with high‑speed internet and secure handling of Protected Health Information.

• Bachelor’s Degree (or higher) in Social Work or related field.
• LPN (Licensed Practical Nurse) Licensure or CNA/HHA.
• Bilingual in Spanish.
• Community Health Worker (CHW) Accreditation.
• Experience working in team‑based care.
• Experience working in Managed Care.
• Lived experience managing or overcoming a chronic health, behavioral health, or substance use condition.
• Telephonic case management or customer service experience.
• Demonstrated knowledge of Medicare and Medicaid benefits.

• Strong work ethic.
• Skillful listening, information gathering, rapport building, and compassionate customer response.
• Ability to adapt to workplace change.
• Capability to work independently and as part of a team.
• Professional interaction with internal and external customers.
• Positive and motivated attitude.
• Willingness to adapt to multiple external environments and settings.

• Transition easily from office to field locations multiple times a day.
• Reliable transportation for client visits across varied distances and terrains.
• Ability to carry necessary equipment such as laptop, stethoscope, and blood pressure cuff.

Hourly pay ranges from $20.00 to $36.00 per hour based on local labor markets, education, experience, and certifications.

• Paid Time Off, starting with your first pay period, and 8 paid holidays.
• Medical plan options with participation in a Health Spending Account or Health Savings Account.
• Dental, Vision, Life & AD&D Insurance, and Short‑term and Long‑term Disability coverage.
• 401(k) Savings Plan and Employee Stock Purchase Plan.
• Education Reimbursement.
• Employee Discounts and Referral Bonus Program.
• Employee Assistance Program.
• Optional voluntary benefits such as pet insurance, legal insurance, LTC insurance, etc.

United Health Group is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

All candidates must pass a drug test before beginning employment.