Remote Hindi Audio Generalist Evaluator Expert; San Francisco Bay Area - AI Trainer -per

The MedHQ RITE Values:

• Respect, Innovation, Trust, and Energy, permeate all service line offerings with a unique personalized approach balancing exceptional transactional and emotional intelligence, and above all excellent customer service.
• MedHQ, LLC, is a 2022 Becker’s Top 150 Places to Work in Healthcare company.
• The MedHQ LLC service line offerings have grown organically over the years, beginning by providing high quality traditional human resource, accounting, and staff credentialing as a Professional Employer Organization, (PEO.) In 2022, MedHQ formed a relationship with 424 Capital, and quickly expanded into a well-rounded, menu services driven financial management company.
• This robust infusion of expert service line offerings has resulted in MedHQ and MedHQ clients’ efficiencies and growth.
• The MedHQ, LLC, menu of client services include Advisory, Client Human Resources, Client Accounting, Staff Credentialling, Clinical Staffing, and Revenue Cycle Services.

• As a Patient Financial Services Representative at MedHQ, you will play a vital role in providing exceptional customer service to patients while effectively managing their medical billing inquiries and payment processing.
• In this role, you will handle inbound calls, assist patients with their financial concerns, and ensure a seamless revenue cycle management process.
• Fluency in both English and Spanish is required to serve our diverse patient base.

• Patient Interaction:
  Professionally handle inbound calls from patients regarding their medical bills and financial matters.
• Engage with patients in a compassionate and empathetic manner, addressing their concerns and inquiries with utmost care.

• Collect payments over the phone, ensuring accurate recording and documentation.
• Assist patients in setting up payment plans, as needed.

• Interpret and explain Explanation of Benefits (EOB) statements to patients, helping them understand insurance coverage and billed charges.
• Provide clarification on any discrepancies or questions related to EOBs.

• Investigate and research claims that require further attention, such as denied claims or billing disputes.
• Collaborate with insurance companies and healthcare providers to resolve billing issues efficiently.
• Communicate fluently in both English and Spanish to serve our diverse patient population effectively.

• Maintain detailed and accurate records of all patient interactions, payments, and resolutions.
• Generate reports as required to track and analyze billing and collection trends.

• Stay up-to-date with healthcare billing regulations and compliance standards.
• Ensure all interactions and processes adhere to HIPAA guidelines.
• Strive for first-call resolution and maintain high levels of patient satisfaction.
• Demonstrate patience, active listening, and problem-solving skills in addressing patient concerns.

• High school diploma or equivalent; some college coursework in a related field is a plus.
• Previous experience in a healthcare billing, revenue cycle management, or customer service role is required, minimum of 1 year.
• Bilingual proficiency in English and Spanish is preferred.
• Strong communication and interpersonal skills.
• Detail-oriented with excellent organizational abilities.
• Proficiency in using computer applications and billing software.
• Ability to handle confidential information with discretion.
• Understanding of healthcare billing codes, insurance terminology, and medical terminology is a plus.
• Employer sponsored Major Medical Employer sponsored Dental Employer sponsored Vision Accidental Death and Disability insurance Short term disability 4.5% 401K matching Flexible spending account Generous paid time off True opportunity for advancement If you are a dedicated and compassionate individual who is fluent in both English and Spanish, with a passion for helping patients navigate their medical billing challenges, we encourage you to apply for the Patient Financial Services Representative position at Med HQ.
• Join us in making a difference in patients' lives by ensuring their financial healthcare journey is as smooth as possible.
• This job is remote.
  ** Applicants must be legally authorized to work in the United States.
• We are unable to sponsor or take over spnsorship of an employment visa at this time.