Pharmacy Customer Service Representative

Location: Work From Home Position (Gainesville, GA)

We are seeking a reliable and service-oriented Pharmacy Customer Service Representative to support the home infusion division of a leading pharmacy provider. This role is ideal for someone who thrives in a patient-focused, detail-driven environment and brings both empathy and accuracy to every interaction. The ideal candidate has experience in healthcare, medical billing, or pharmacy operations and is comfortable working independently in a fully remote setting.

Please Note: Candidates must reside within a commutable distance to Gainesville, GA, to attend 1-3 yearly onsite training sessions and team events.

Responsibilities:

• Provide professional and timely support to patients, caregivers, and healthcare providers regarding pharmacy services and billing questions.
• Accurately review, maintain, and update patient billing information using internal systems.
• Manage incoming inquiries by phone or email, ensuring resolution of patient issues with empathy and clarity.
• Review daily census and pre-billing reports to ensure accurate and complete billing documentation.
• Assist with monthly statement generation and follow-up communication as needed.
• Organize and file paperwork according to compliance standards and internal procedures.
• Escalate urgent or complex issues to the appropriate team lead or supervisor.
• Maintain a commitment to service, accuracy, and patient satisfaction in all interactions.

Qualifications:

• High school diploma or equivalent required.
• 1–3 years of experience in a healthcare, medical billing, pharmacy, or customer service setting.
• Familiarity with billing systems and other pharmacy-related software is a plus.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Comfortable working independently and navigating multiple systems in a remote environment.
• Monday – Friday schedule, standard business hours.
• Full-time, 40 hours/week.
• Work from home position, with 1-3 required yearly in-person meetings in Gainesville, GA.

Salary Range:

The salary range for this position is $18.00 – $22.00 per hour, based on experience.

Interview Process:

• Initial Screening Call with TalentLNX.
• Phone Interview with the Customer Service Manager.
• Final Video Interview with the Pharmacy Operations Team.

Equal Opportunity Employer:

TalentLNX is committed to equal employment opportunity and prohibits discrimination and harassment of any kind. We are dedicated to building a diverse workforce and fostering an inclusive work environment where all employees and candidates are treated with respect and dignity.

Not Applicable

Full-time

Customer Service

Hospitals and Health Care and Pharmaceutical Manufacturing