Patient Access Representative

An employer is looking for a Patient Access Representative within a call center environment in the Los Angeles, CA area. This person will be responsible for handling about 50+ calls per day for a Cancer Center in the Los Angeles area. The job responsibilities include but are not limited to: answering phones, triaging patients, providing directions/parking instructions, contacting clinic facility to notify if a patient is running late, scheduling and rescheduling patients' appointments, verifying insurances, and assisting with referrals/follow up care, speaking with clinical staff, responding to voicemails/emails, and handling work queue items.

This position is fully on-site for training. Once trained, it will go fully remote (on average based on performance you could go remote anywhere from 2-3 months). Training will be 8:30am-5pm. Shift time will either be a start time between 7:45am-9am for an 8-hour shift.

• HS Diploma
• 1+ years' experience in a call center setting
• 2+ years' experience in patient registration
• 1+ years' experience with scheduling appointments
• Proficient scheduling patient appointments in an EMR
• Knowledgeable with different insurances

• Experience with EPIC
• Basic experience with Excel and standard workbooks
• 5+ years call center experience
• Experience working in specialties such as Oncology/Cancer Centers
• Experience with verifying insurances (PPOs, HMOs, and Medicare)

$25/hr

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.