Partner Success Manager

About Float

Float Health is building the marketplace for specialty pharmacy. Our mission is to make healthcare safer, easier, and more efficient by moving all care that doesn't need a hospital to the home.

Float connects nurses with patients so they can get treatments for their chronic conditions in the home rather than going into the overcrowded hospital. The model is unique in that all stakeholders benefit. Patients get more convenient care, nurses get access to flexible work for better pay on their days off, pharmacies fill more prescriptions, impacted hospitals reduce admissions for loss‑leading low reimbursement patients, and payors enjoy 12x reduced costs when care is delivered at home.

Over the past 5 years, we’ve successfully demonstrated multi‑state expansion, validated strong unit economics, and boast remarkable retention of patients, nurses, and pharmacies. We’ve facilitated over 92,000 patient visits and are scaling our platform, team, and operations to serve more geographies and patients.

This is a growth role. Your job is to grow referral volume across a portfolio of Float's specialty pharmacy partners.

Specialty Pharmacies (SPs) are Float's aggregators of demand. SPs themselves sell into provider's offices, specialist groups, and health systems. Many of them are large orgs within very large orgs that also house payers (ie: United Health Group has Optum Specialty Pharmacy within it). SPs receive prescriptions for home infusion treatments (referrals) that they must attach nursing to in order to fill.

SPs may have internal W2 nursing, or utilize various nursing sources (like Float) to satisfy their demand.

You will take full ownership of a portfolio of specialty pharmacy accounts, driving growth through deep relationship‑building with User and Detailed Buyers, including branch managers, Directors of Nursing, and coordination teams. Success is defined by establishing Float as the preferred partner to compound referral volume quarter over quarter. Your impact is measured by referral growth within your assigned portfolio.

You will own quarterly referral benchmarks for Existing Target Accounts (ETAs) and Geo Expansion Target Accounts (GTAs). Your mission is to architect and execute referral‑driven growth strategies, pivoting rapidly whenever account metrics fall short of objectives. You move seamlessly between providing onboarding demos for our Pharmacy Portal, facilitating influential Partnership Experience Meetings with Detailed and User Buyers, and reporting out the growth and health of your accounts to leadership.

Whether you are implementing creative activation tactics to secure initial referrals within the first 30 days of a geo expansion launch or captaining cross‑functional efforts to dismantle referral barriers, your focus remains squarely on compounding portfolio growth.

You will have autonomy in deciding how to engage your accounts, which growth tactics to run, and where to spend your time to maximize portfolio growth.

This is a fully remote position with expected travel to partner sites for in‑person discovery, relationship building, and product demos.

Success in this role is defined by compounding growth: referral volume increasing quarter over quarter across a tiered portfolio of specialty pharmacy partners, and new geos activating within 30 days of launch. You own hard targets and strong relationships, not just activities. You’re accountable for the referral output of your accounts and for the quality and speed of new branches launching.

What you’ll do:

• Own quarterly referral targets for your accounts and take initiative to course‑correct when metrics trend unfavorably
• Design and execute growth strategies account by account: identify the barriers suppressing volume, implement solutions, and measure the referral impact of every play you run
• Work directly with User Buyers and Detailed Buyers (branch managers, Directors of Nursing, patient care coordinators, and nursing coordinators) to make Float the preferred home infusion partner, optimize referral workflows, and drive utilization of the Float Pharmacy Portal
• Develop Float…