Patient Access Representative

Overview

Part‑time, night shift (7:00 pm–7:30 am) with an additional every other weekend night shift (7:00 pm–7:30 am). As a Patient Access Representative with Sentara, you will handle all aspects of the patient registration process, from verifying patient identity to managing demographic and insurance information in the electronic health record.

• Verify patient identity and select the correct patient record.
• Review schedules and physician orders to register patients for the appropriate service.
• Scan essential documents (insurance cards, IDs, living wills, POAs) and enter demographic and insurance data into the electronic health record.
• Explain and complete complex regulatory and compliance documents while adhering to privacy and compliance standards.
• Explain and collect co‑payments, deposits, and outstanding balances, and perform secure transactions.
• Serve as the first point of contact for patients, greet patients and families, answer questions, and ensure patients arrive at the correct service area on time.
• Perform scheduling, pre‑admission, and discharge duties, and provide updates to families in waiting rooms.

Up to $1,500 Sign‑On Bonus for qualified candidates!

• High School Diploma or equivalent.
• Two years of customer service and/or data entry experience, or an associate or bachelor’s degree as a substitute.
• Proficiency in keyboarding.
• No specific certification or licensure requirements.

• Medical, dental, and vision plans
• Adoption, fertility, and surrogacy reimbursement up to $10,000
• Paid time off and sick leave
• Paid parental and family caregiver leave
• Emergency backup care
• Long‑term, short‑term disability, and critical illness plans
• Life insurance
• 401(k)/403(b) with employer match
• Tuition assistance – $5,250 per year and discounted educational opportunities through Guild Education
• Student debt pay down – $10,000
• Reimbursement for certifications and free access to CEUs and professional development
• Pet insurance
• Legal resources plan
• An opportunity to earn an annual discretionary bonus if eligibility criteria are met

Sentara Albemarle Medical Center in Elizabeth City, NC, serves northeastern North Carolina with a caring team of approximately 650 employees and 150 medical providers. The 182‑bed facility offers a broad range of specialties and supports a state‑of‑the‑art campus expansion to serve the community. Sentara is a tobacco‑free environment and an equal‑opportunity employer dedicated to diversity, inclusion, and belonging.

Sentara Health is an equal opportunity employer. For positions that are available as remote work, Sentara Health employs associates in the following states:
Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.