Revenue Cycle Coordinator; Prior Authorization - Patient Access Management; PAM - Patient Fin

Position

Revenue Cycle Coordinator (RCC) supervisory position with 3-11 direct reports, mix of Merit or P&S positions.

Core responsibilities include supervising Patient Account Representatives and Revenue Cycle Representatives, serving as a payor expert and technical resource, providing training, performing QA checks, productivity audits, reviewing employee work, and implementing new processes. The role also involves interviewing, selecting, and training new employees, maintaining personnel records, approving time sheets, conducting performance evaluations, and providing coaching.

The position is a hybrid remote/on‑site role. Remote work must be performed offsite within Iowa. Training will be conducted on site at the Hospital Support Services Building or via Zoom.

Revenue Cycle Coordinator

Patient Financial Services (PAM)

Pay Level 3B

Monday‑Friday, 8:00 a.m.–5:00 p.m. (Full‑time, 100%)

Hospital Support Services Building (HSSB), Coralville, IA (Hybrid within Iowa)

• On‑site: 3 monitor workstation with laptop, docking station, keyboard, mouse, headset, and desk supplies.
• Hybrid/Remote:
  Employee provides 2 monitors, keyboard and mouse; HR requires photo of setup and speed test.

• Bachelor’s degree or equivalent education and experience in a financial, medical billing, coding, and/or revenue cycle environment.

• Outstanding attention to detail and proven ability to analyze data and make recommendations.
• Proficiency with Microsoft Office Suite, especially Excel.
• 1+ year of high‑volume customer service experience with conflict resolution and escalation skills.
• Strong time‑management and multitasking skills.
• Demonstrated leadership competencies aligned with organizational performance excellence.

• 1+ year experience in medical claims processing, healthcare revenue cycle, or medical coding.
• Advanced knowledge of medical terminology and health‑care billing.
• Ability to prioritize and coordinate inquiries of patients, staff, administration, and public.
• Experience as a team leader or supervisor.
• Experience identifying opportunities for process, procedure, and reporting improvements.