Regional Collector - Remote

Duties and Responsibilities

• Charge capture and over-the-counter payment posting.
• Insurance verification and eligibility.
• Insurance pre‑authorization/pre‑certifications.
• Counseling patients and families on insurance and payment issues prior to surgery.
• Ensures all insurance, demographic, and eligibility information is obtained from patients and entered into the billing system accurately and in a timely manner.
• Registers patients in the system.
• Collects and revises all patient insurance information.
• Collects co‑pays, deductibles and other out‑of‑pocket amounts at the time of service.
• Posts approved adjustments to patient accounts.
• Balances receipts, reconciles daily work batches and prepares audit trails.

• Education: High School Diploma or Equivalent
• Experience: 2 years of medical collections experience; knowledge of computer systems and Microsoft Office; experience with medical practice billing software.
• License/Certification: Regional Collector

• Good verbal and written communication skills.
• Knowledge of CPT and ICD‑10 coding and electronic billing required.
• Ability to communicate effectively with center management, staff, patients, their families, physicians, and their staff.
• Proficient in medical terminology.
• Ability to handle frequent interruptions and re‑evaluate priorities as needed.
• Ability to read, write and speak the English language.

• N/A

• Physical requirements:
  
  Talk / Hear, See, Stand, Sit, Repetitive Use of Hands.
• Hazards and Atmospheric Conditions:
  Normal office surroundings.
• Environmental:
  Normal busy office environment with frequent telephone work; possible long hours as needed.

• Agility: Resourcefulness, adapts quickly to changing circumstances, manages uncertainty.
• Bias to Action: Action oriented, delivering results, maintaining focus on goals.
• Customer Focus: Identifying with customers and understanding their values.
• Managing Complexity: Extracting core meaning from complex situations, hunting for root causes.
• Manages Conflict: Resolves disputes equitably, remains positive and respectful.

• Comprehensive health, dental, and vision insurance.
• Health Savings Account with an employer contribution.
• Life Insurance.
• Paid Time Off (PTO).
• 401(k) retirement plan with company match.
• Additional benefits.