Medical Billing Specialist; Hybrid​/Remote

Who Are We

Life Link III is a premier, nationally recognized air medical transport company, known for our clinical excellence, superior aviation program and reliable response in providing care to critically ill or injured patients. Our priority is to do everything possible to give every patient their best chance for the best possible outcome - demonstrated by our unwavering commitment to providing the highest level of care to our patients while on board safe, state-of-the-art aircraft.

We continually focus on innovation and work to put cutting‑edge technology and education in the hands of our flight medical crew, pilots, mechanics, operational control specialists and communication specialists so we can provide uncompromising care to the communities we serve. We do this work while living out our core values of safety, customer focus, excellence, integrity, innovation, and collaboration.

As a Medical Billing Specialist, you will play an important role in ensuring accurate billing, regulatory compliance, and timely reimbursement for high‑cost transport services. You will support patients through the billing process with empathy and professionalism while collaborating closely with internal teams to maintain operational excellence. In this role, you will support the full medical billing process for complex air medical transport services while serving as a trusted resource for patients, hospitals, and insurance providers.

Please note that this position follows a hybrid work schedule. The selected candidate will be required to work onsite at our Shoreview, MN office one day per week at our office. Candidates should be comfortable commuting to the office on the designated onsite day as part of the role's regular schedule.

• Review and audit transport documentation to ensure billing accuracy and compliance
• Verify insurance coverage including Medicare, Medicaid, and commercial payers
• Submit accurate and timely claims for rotor wing, fixed wing, and specialty care transports
• Research and resolve billing discrepancies and missing documentation
• Apply appropriate ICD‑10 and transport billing codes
• Maintain accurate patient records and data integrity within billing systems
• Process insurance and patient payments while reconciling adjustments and balances

• Serve as a primary point of contact for patient billing questions and financial support
• Help patients understand insurance coverage, deductibles, co‑insurance, and payment responsibilities
• Assist with hardship waivers, charity care, payment plans, and appeals processes
• Provide compassionate customer service during stressful recovery periods
• Negotiate balances within approved company guidelines

• Collaborate with the billing team to meet departmental goals and service standards
• Cross‑train and provide team support as needed
• Participate in audits, process improvements, and special projects
• Maintain confidentiality and compliance with HIPAA and regulatory requirements
• Represent the mission, values, and professionalism of Life Link III in every interaction

• Minimum of 3 years of healthcare billing experience, including insurance verification and diagnosis coding
• Experience using ICD‑10 coding
• Strong understanding of medical terminology and healthcare billing processes
• Experience responding professionally to patient, customer, and payer inquiries
• Excellent communication, customer service, and interpersonal skills
• Strong organizational, prioritization, and time management abilities
• Experience with billing software systems
• Basic proficiency in Microsoft Excel and Microsoft Word
• Understanding of HIPAA and confidentiality requirements
• High school diploma or GED required

• Associate’s or Bachelor’s degree preferred
• Billing or Coding Certifications preferred (CAC, CADS, CPC, CPB, or CEDC)
• Experience in complex healthcare or emergency services billing environments
• Familiarity with insurance appeals and payer follow‑up processes
• Experience coordinating payment plans and negotiating patient balances

• Base Pay Rate:…