Dispatcher; EMT​/Paramedic - Weekend Shift REMOTE

Job Description

Schedule:

This role offers a consistent, condensed schedule with three 12-hour shifts on Saturday, Sunday, and Monday, totaling 36 hours per week, plus one additional 4-hour shift Monday–Friday between 7:30 AM and 6:00 PM ET (based on scheduling needs and available openings). Weekend Shift

Hours:

Eastern (ET): 9:00 AM – 9:30 PM Central (CT): 8:00 AM – 8:30 PM Mountain (MT): 7:00 AM – 7:30 PM Pacific (PT): 6:00 AM – 6:30 PM Each shift includes a 30-minute break. We welcome candidates across U.S. time zones. Candidates in Eastern and Central time zones are preferred, though Mountain and Pacific time zone candidates will be considered as long as they can consistently commit to the required schedule.

The Dispatcher will play a vital role in intake, triage and access to care for Cityblock’s members across the country, 24/7. The Care Traffic Control center coordinates the flow of in-field and virtual resources, connecting members with medical providers and care staff in a matter of minutes. Dependent upon the assessment of immediate needs, Dispatchers coordinate services and link members to care resources for prompt resolution or near-term follow-up.

• Screen requests for services from members.
• Coordinates assignment and flow of field and virtual care resources across several states, collaborating with field operations managers, coworkers, and Virtual Urgent Care to assign and initiate responses.
• Identifies and highlights issues of safety, service delivery, continuity of operations and escalates as necessary.
• Identifies risks of imminent life threats, self-harm or harm to others (including risks to those involved in follow-up care) and directs questioning; makes appropriate notifications.
• Completes assessment tools and documentation across multiple platforms.

5+ years of experience must have Paramedic or EMT license

• This role is eligible for health insurance, life insurance, retirement benefits, participation in the company’s equity program, paid time off, including vacation and sick leave.

The expected salary range for this position is: 26+

Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.

Cityblock Health is the first tech-driven provider for communities with complex needs—bringing better care to where it’s needed most, block by block. Founded in 2017 on the premise that “health is local” and based in Brooklyn, we are backed by Alphabet’s Sidewalk Labs along with some of the top healthcare investors in the country. Our mission is to improve the health of underserved communities.

Importantly, our solutions are designed specifically for Medicaid and lower-income Medicare beneficiaries, and we meet our members where they are, bringing care into the home and neighborhoods through our community-based care teams and Virtual Care offerings. In close collaboration with community-based organizations, local providers, and leading health plans, we are reorganizing the health system to focus on what matters to our members.

Equipped with world-class, custom care delivery technology, we deliver personalized primary care, behavioral health, and social services to deliver a radically better experience of care for every member and community we serve. Over the next year, we’ll grow quickly to bring better care to many more members and their communities. To do this, we need people who, like us, believe that everyone should have good care for what matters to them, in their community.

Our work is grounded in a belief in the power of a diverse community. To close gaps in care and advance equity in the communities we serve, we have to start with making our own team diverse and…