Manager, Care Management Support

Become a part of our caring community

The Manager, Care Management Support, contributes to administration of care management. Provides non-clinical support to the assessment and evaluation of members’ needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Manager, Care Management Support, works within specific guidelines and procedures; applies advanced technical knowledge to solve moderately complex problems;

receives assignments in the form of objectives and determines approach, resources, schedules, and goals.

The Manager, Care Management Support decisions are typically related to resources, approach, and tactical operations for projects and initiatives involving own departmental area. The Manager, Care Management Support, requires cross departmental collaboration and conducts briefings and area meetings, and maintains frequent contact with other managers across the department.

• Must reside in Illinois
• Bachelor's Degree.
• 3 or more years of technical experience with Microsoft, Word, Excel, Outlook.
• 3 or more years of management experience.
• Demonstrated ability to conduct briefings and area meetings using excellent organizational and communication.
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences.
• Ability to use a variety of electronic information applications/software programs including electronic medical records.
• Proficiency in analyzing and interpreting data trends.
• Exceptional communication and interpersonal skills with the ability to build rapport with internal and external customers and stakeholders.
• Proven ability of critical thinking, organization, written and verbal communication, problem-solving, and analytical skills.

• Master’s degree in business or a related field.
• Previous experience working in a managed care field.
• 5 or more years of previous management/supervisor level experience.
• Knowledge of community health and social service agencies and additional community resources.

Direct Reports:
Up to 15 Associates.

Hours:

Typically, Monday-Friday 8:00 AM - 5:00 PM (flexible with schedule if needed) with rotating on-call/oversight during weekends and holidays.

Work Location and Travel:
Hybrid Office – This is a hybrid office position where employees primarily operate from the company office with occasional work from home to support focus work and work/life balance needs.

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested.
• Satellite, cellular and microwave connection can be used only if approved by leadership.
• Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

40

$78,400 - $107,800 per year

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status,…