Behavioral Health Advocate - Manhattan

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The overall purpose of the Behavioral Health Advocate (BHA) is to improve the enrollee’s ability to remain stable in the community and out of the hospital. BHAs engage people in the treatment process and assist them to access the appropriate community services so they can pursue their treatment goals in the community and avoid institutionalization. This position is also designed to be a direct clinical liaison between health plan staff and the clinical network.

The program fosters a collegial and mutually beneficial relationship between the providers and payers of medical and behavioral health services.

This is a field‑based position in Manhattan providing case management / care coordination for adults enrolled in the Medicaid program. You will spend 80% of the time meeting with members at hospitals, clinical facilities, community sites, and/or their homes. The remaining 20% is telephonic work  schedule is Monday - Friday, 8 am to 5 pm – no weekends, evenings, or holidays. Due to business needs, current residency in or near Manhattan is required.

• Identify and provide community service linkage
• Assist enrollees with aftercare appointments
• Provide subsequent member follow‑up as determined by individual member needs
• Work with enrollees to identify gaps in care or obstacles to care and problem solve for successful connection to needed services
• Review IP Census each day to determine which enrollees on the census are re‑admits within the last 12 months
• Go to facility meetings with treatment team to develop a successful aftercare plan
• Manage the aftercare follow‑up of identified high risk enrollees (manage follow‑up calls/outreach and documentation)
• Meet with community providers/facilities as company liaison to foster good rapport and relationships and to identify new programs

• Master’s or Doctoral degree in Psychology, Social Work, Counseling, Marriage and Family Therapy, or a related behavioral health field
• Active, unrestricted, independent license the State of New York:
  • Licensed Mental Health Counselor (LMHC)
  • Licensed Marriage & Family Therapist (LMFT)
  • Licensed Clinical Social Worker (LCSW)
  • Licensed Psychologist (LP)
• 2+ years of post‑licensure experience in a related mental health environment
• Proficient in Microsoft Office including Word, Outlook, Excel, and Teams
• Dedicated, distraction‑free home office space with access to install secure, high‑speed internet at home
• Access to reliable transportation that will allow daily travel throughout an assigned territory to meet with enrollees
• Reside in or near Manhattan

• Experience working at a Managed Care Organization (MCO) or health insurance company
• Hospital inpatient experience
• Joint medical/behavioral outpatient practice experience
• Community mental health experience
• Case Management / care coordination experience
• Field based experience
• Dual diagnosis experience with mental health and substance abuse disorders
• Experience working with low‑income populations
• Experience working with the aged, blind, and/or disabled populations
• Working knowledge of New York city and state agencies and practices including, but not limited to, APS, ACS, AOT, ACT, Health Home, Forensics

All employees working remotely will be required to adhere to United Health Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase…