Health and Wellness Coach (hybrid WFH Dublin, OH- closing 4​/16) at quantum-health Dublin, OH

Health and Wellness Coach (Hybrid, WFH Dublin, OH – closing 4/16)

Quantum Health is a privately‑owned, independent healthcare navigation organization headquartered in Central Ohio, founded in 1999. We believe no one should have to navigate the cost and complexity of healthcare alone. Our mission is to make healthcare simpler and more effective for our millions of members.

The Health and Wellness Coach conducts telephonic health coaching sessions with eligible participants, engaging them to develop and maintain a culture of health in their personal lives. The role also includes assisting with inbound care coordination calls and supporting members throughout their healthcare journey.

• Utilize evidence‑based coaching skills to help members set health‑related goals and implement strategies to reach those goals.
• Provide coaching and education on nutrition, exercise, sleep, stress management, and tobacco cessation.
• Assess health, environment, nutrition, and behavioral areas of concern using a variety of assessments.
• Coach and problem‑solve with members to identify and address specific goals for health and behavior change.
• Apply motivational interviewing techniques during telephonic engagements.
• Document member goals, reported data, behavioral outcomes, and administrative details in PIVIT systems.
• Gather and enter detailed member information into electronic systems and communication logs.
• Ensure timely completion of referrals and follow‑up.
• Manage time to keep appointments and conduct appropriate follow‑up.
• Make outbound calls to enroll eligible participants, provide health coaching, engage in tobacco cessation outreach, and re‑engage non‑responsive participants.
• Guide members and providers through the cost and complexity of healthcare.
• Answer inbound and online inquiries regarding claims, benefits, eligibilities, provider searches, and other health‑related issues.
• Provide exceptional customer service to members, providers, and office staff via inbound, outbound, and online channels.
• Use Quantum Health's systems and technology to accurately document all contacts related to patient care.
• Conduct research on members’ behalf to resolve healthcare issues and identify and escalated issues to appropriate team members.

• Bachelor’s degree in a health‑related field (e.g., Wellness, Exercise Physiology, Public Health, Health Science, Nutrition, Health Promotion).
• Health Coaching Certification or Nationally Board‑Certified in Health and Wellness preferred.
• Minimum of one year of experience in health coaching or a related field.
• Knowledge of current health issues and behavior‑change strategies.
• Ability to manage multiple members with different employer coaching structures and benefit plans.
• Achieve or maintain role‑related certifications (e.g., Certified Health Education Specialist, nutrition, American Council of Exercise).
• Experience with telephonic health coaching preferred.
• Exceptional customer focus and ability to work with diverse populations and cultural backgrounds.
• Excellent listening and interpersonal communication skills.
• Creative problem‑solving with appropriate and creative use of resources.
• Willingness to accept flexibility in weekday working hours; availability from 8:30AM – 10:00PM as required.
• Demonstrated accuracy and productivity in a changing environment.
• Bilingual (Spanish/English) helpful, not required.
• Tobacco‑free status for one year.
• Commitment to protect company and member data within company ethics and policies.

• Competitive base salary and incentive compensation.
• Health, vision, and dental coverage featuring Quantum Health’s best‑in‑class healthcare navigation services, with additional coverage such as life insurance, legal and identity protection, adoption assistance, EAP, and Teladoc services.
• 401(k) plan with up to 4% employer match and full vesting on day one.
• Paid time off (PTO), 7 paid holidays, parental leave, volunteer days, and paid sabbaticals.
• Tuition reimbursement up to $5,250 annually, certification/continuing education reimbursement, discounted higher education partnerships, paid trainings, and leadership development.
• Culture of recognition as a Best Place to…