Registrar (Flint Hills) - Patient Access - FT - Day

Registration Staff

Position Status:
Full time

Shift: 12 Hour Day Shift (United States of America)

Hours per week: 40

A Brief Overview Registration staff graciously greet all patients and visitors to Stormont Vail. Provide a positive image to customers by creating a friendly atmosphere while collecting all necessary patient and visit related information in a courteous manner for the visit. Complete clerical and reception duties in a welcoming fashion focused on meeting customer needs. Completes process workflows and financial discussions in an efficient manner while adhering to organizational and regulatory standards.

• High School Diploma / GED Required
• Associate's Degree Preferred

• 1 year Experience in customer service. Required
• Experience in a healthcare setting. Preferred

• Knowledge of Patient Rights, HIPAA and Medicare Secondary Payer guidelines. (Preferred proficiency)
• Identifying problems and reviewing related information to develop and evaluate options and implement solutions. (Preferred proficiency)
• Able to learn and understand basic medical terminology used in the department. (Preferred proficiency)

• Provide excellent customer service to all patients, visitors, and other guests to Stormont Vail.
• Register patients in a timely manner including demographic, insurance, visit information, and obtain signatures on documents. Schedule follow-up appointments if applicable.
• Complete check-in and admission functions based on service area.
• Complete financial discussions including providing patient estimates and payment collections.
• Validate patient identity and apply patient safety armbands.
• Assist patients in completing state required documentation and database entry based on service area.
• Answer department phone, answer questions or transfer caller to appropriate area as needed.
• Provide and explain all required handouts as appropriate.
• Complete basic real time eligibility insurance validation.
• Complete various clerical and office duties as required based on department. Such as FMLA paperwork, prepping charts for provider, and patient questionnaire.
• Update provider schedules as needed based off department.
• Help with referrals if needed based off department.
• Understand and follow the Stormont Vail confidentiality policy, always maintaining the confidentiality of patients, co-workers and volunteers.

• Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health
• Performs other duties as assigned

• Position is Patient Facing

• Workspace is a quiet and distraction-free allowing the ability to comply with all security and privacy standards.
• Stable access to electricity and a minimum of 25mb upload and internet speed.
• Dedicate full attention to the job duties and communication with others during working hours.
• Adhere to break and attendance schedules agreed upon with supervisor.
• Abide by Stormont Vail's Remote Worker Policy and will review and acknowledge the Remote Work Agreement annually.

• On-Site;
  No Remote

• No Supervisory Responsibility
• No Budget Responsibility No Budget Responsibility

• Balancing:
  Frequently 3-5 Hours
• Carrying:
  Frequently 3-5 Hours
• Climbing (Ladders):
  Rarely less than 1 hour
• Climbing (Stairs):
  Rarely less than 1 hour
• Crawling:
  Rarely less than 1 hour
• Crouching:
  Frequently 3-5 Hours
• Eye/Hand/Foot Coordination:
  Frequently 3-5 Hours
• Feeling:
  Frequently 3-5 Hours
• Grasping (Fine Motor):
  Frequently 3-5 Hours
• Grasping (Gross Hand):
  Frequently 3-5 Hours
• Handling:
  Frequently 3-5 Hours
• Hearing:
  Continuously greater than 5 hours
• Kneeling:
  Occasionally 1-3 Hours
• Lifting:
  Occasionally 1-3 Hours up to 25 lbs
• Pulling:
  Occasionally 1-3 Hours up to 25 lbs
• Pushing:
  Occasionally 1-3 Hours up to 25 lbs
• Reaching (Forward):
  Occasionally 1-3 Hours up to 25 lbs
• Reaching (Overhead):
  Occasionally 1-3 Hours up to 25 lbs
• Repetitive Motions:
  Continuously greater than 5 hours
• Sitting:
  Continuously greater than 5 hours
• Standing:
  Occasionally 1-3 Hours
• Stooping:
  Occasionally 1-3 Hours
• Talking:
  Continuously greater than 5 hours
• Walking:
  Occasionally 1-3…