ER Point of Care Scheduling Manager

This position is incentive eligible.

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Point of Care Scheduling Manager with Parallon, you can be a part of an organization that is devoted to giving back!

The ER Point of Care Scheduling (PoCS) Manager is responsible for managing all activities related to day-to-day operations and performance of ER discharge coordinators. Performs associated processes when necessary to ensure targets and goals are met to ensure timely scheduling of ER provider referrals. Establish and monitor QA audits, tracks, and trends performance and productivity by employee. Provides ongoing training and education.

Assumes responsibility for staffing, problem solving, and leading by example. The truest intent of the ER PoCS program is an ER bedside initiated patient experience, with the objectives of increased contact rate, scheduling immediacy, and improved overall patient experience. The manager will create and maintain a positive customer experience in a patient centered, quality driven environment.

In this role, you will:

• Assist AVP of PoC Scheduling in the oversight of the ER program.
• Effectively manage on-site staff in partnership with ER leadership while working remotely.
• Build and maintain relationships with the various stakeholders involved in the program.
• Perform site visits on a regular cadence and maximize time while on-site.
• Assist with development/creation/maintenance of education materials.
• Provide continuous training for and communicate changes to existing employees.
• Prepare payroll and completes work schedules as needed to ensure adequate staffing levels.
• Follow-up on patients, physicians, and facility complaints with urgency and professionalism.

• Bachelor’s Degree required. Equivalent work experience may substitute education requirements.
• Hospital Experience preferred
• Management experience of > 3 years preferred
• Some travel will be required

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Note:

Eligibility for benefits may vary by location.

Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.