Registrar (Flint Hills) - Patient Access - FT - Day

Position Status:

Full time

Shift: 12 Hour Day Shift (United States of America)
Hours per week:40

Job Information Exemption Status:
Non-ExemptA Brief Overview Registration staff graciously greet all patients and visitors to Stormont Vail. Provide a positive image to customers by creating a friendly atmosphere while collecting all necessary patient and visit related information in a courteous manner for the visit. Complete clerical and reception duties in a welcoming fashion focused on meeting customer needs. Completes process workflows and financial discussions in an efficient manner while adhering to organizational and regulatory standards.

Education Qualifications High School Diploma / GED Required Associate's Degree

Preferred Experience Qualifications1 year Experience in customer service. Required Experience in a healthcare setting. Preferred

Skills and Abilities

Knowledge of Patient Rights, HIPAA and Medicare Secondary Payer guidelines. (Preferred proficiency)
Identifying problems and reviewing related information to develop and evaluate options and implement solutions. (Preferred proficiency)
Able to learn and understand basic medical terminology used in the department. (Preferred proficiency)
What you will do Provide excellent customer service to all patients, visitors, and other guests to Stormont Vail.

Register patients in a timely manner including demographic, insurance, visit information, and obtain signatures on documents. Schedule follow-up appointments if applicable.

Complete check-in and admission functions based on service area.

Complete financial discussions including providing patient estimates and payment collections.

Validate patient identity and apply patient safety armbands.

Assist patients in completing state required documentation and database entry based on service area.

Answer department phone, answer questions or transfer caller to appropriate area as needed.

Provide and explain all required handouts as appropriate.

Complete basic real time eligibility insurance validation.

Complete various clerical and office duties as required based on department. Such as FMLA paperwork, prepping charts for provider, and patient questionnaire.

Update provider schedules as needed based off department.

Help with referrals if needed based off department.

Understand and follow the Stormont Vail confidentiality policy, always maintaining the confidentiality of patients, co-workers and volunteers.

Required for All Jobs Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health Performs other duties as assigned

Patient Facing Options Position is Patient Facing Remote Work Guidelines Workspace is a quiet and distraction-free allowing the ability to comply with all security and privacy standards.

Stable access to electricity and a minimum of 25mb upload and internet speed.

Dedicate full attention to the job duties and communication with others during working hours.

Adhere to break and attendance schedules agreed upon with supervisor.

Abide by Stormont Vail’s Remote Worker Policy and will review and acknowledge the Remote Work Agreement annually.

Remote Work Capability On-Site;
No Remote Scope No  Supervisory Responsibility No Budget Responsibility No Budget Responsibility Physical Demands Balancing:
Frequently 3-5 Hours Carrying:
Frequently 3-5 Hours Climbing (Ladders):
Rarely less than 1 hour Climbing (Stairs):
Rarely less than 1 hour Crawling:
Rarely less than 1 hour Crouching:
Frequently 3-5 Hours Eye/Hand/Foot Coordination:
Frequently 3-5 Hours Feeling:
Frequently 3-5 Hours Grasping (Fine Motor):
Frequently 3-5 Hours Grasping (Gross Hand):
Frequently 3-5 Hours Handling:
Frequently 3-5 Hours Hearing:
Continuously greater than 5 hours

Kneeling:
Occasionally 1-3 Hours Lifting:
Occasionally 1-3 Hours up to 25 lbs Pulling:
Occasionally 1-3 Hours up to 25 lbs Pushing:
Occasionally 1-3 Hours up to 25 lbs Reaching (Forward):
Occasionally 1-3 Hours up to 25 lbs Reaching (Overhead):
Occasionally 1-3 Hours up to 25 lbs Repetitive Motions:
Continuously greater than 5 hours

Sitting:
Continuously greater than 5 hours

Standing:
Occasionally 1-3 Hours Stooping:
Occasionally 1-3 Hours Talking:
Continuously greater than 5 hours

Walking:
Occasionally 1-3 Hours Working Conditions Combative Patients:
Rarely less than 1 hour Dusts:
Occasionally 1-3 Hours Infectious Diseases:
Occasionally 1-3 Hours Noise/Sounds:
Frequently 3-5 Hours Other Atmospheric Conditions:
Occasionally 1-3 Hours Poor Ventilation, Fumes and/or Gases:
Rarely less than 1 hour Hazards (other):
Rarely less than 1 hour Vibration:
Rarely less than 1 hour Stormont Vail is an equal opportunity employer and adheres to the philosophy and practice of providing equal opportunities for all employees and prospective employees, without regard to the following classifications: race, color, ethnicity, sex, sexual orientation, gender identity and expression, religion, national origin, citizenship, age, marital status, uniformed service, disability or genetic…