Community Health Worker -M-F 9a-5p- English​/Spanish OR English​/Mandarin (Required) - Sunset Park

Community Health Worker - M-F 9a-5p - English/Spanish OR English/Mandarin (Required) - Sunset Park

Community Health Worker

Brooklyn, NY

Full-Time/Regular

NYU Langone Hospital—Brooklyn is a full-service teaching hospital and Level I trauma center located in Sunset Park, Brooklyn. The hospital is central to a network of affiliated ambulatory and outpatient practices and serves as NYU Langone Health's anchor for healthcare access, growth, and delivery in the borough. We strive to be a place where our talented faculty, staff, and students of all identities can thrive.

We embrace inclusion and individual skills, ideas, and knowledge. Learn more about NYU Langone Hospital—Brooklyn, and interact with us on Linked In, Glassdoor, Indeed, Facebook, Twitter, You Tube, and Instagram.

We have an exciting opportunity to join our team as a Community Health Worker (M-F 9a-5p) in Sunset Park. The Community Health Worker is part of an interdisciplinary team that includes medical and behavioral health providers serving patients with complex medical and/or psychiatric co-morbid conditions. The role primarily supports patients with behavioral health, substance use, and psychiatric difficulties by ensuring engagement in services, educating on self-care, and assisting with access to care to improve health outcomes and quality of life.

• Attend trainings and/or webinars related to behavioral health as assigned
• Determine patients’ care transitions needs via screening in various care settings (Emergency Room, hospital, at home, etc.). Create transitional plans with goals addressing medical, behavioral health, and social determinants to improve health outcomes.
• Assist patients with accessing a full range of medical, behavioral health, chemical dependency, psychosocial, and community services, including referrals to self-help groups and community organizations.
• Advocate for patients when barriers to care exist, including language and literacy barriers, transportation access, insurance coverage issues, childcare challenges, and appointment scheduling conflicts.
• Provide office and community-based support services to patients (e.g., patient escorts to medical appointments, appointment reminders, assistance with obtaining medications from pharmacies).
• Assist patients and their families with benefits, entitlements, and housing as well as any other identified needs affecting physical health and emotional well-being.
• Maintain electronic records and compile statistical data in accordance with departmental standards. Complete documentation within required time frames.
• Conduct outreach to engage high-risk patients in case management services.
• Maintain caseload size established by the department and meet monthly outreach and engagement productivity requirements.
• Assist Case/Care Manager with coordination of patient care in the community, during hospitalization, and during transition from hospital to home.
• Assist Care/Case Management staff or take lead in conducting pre-visit planning and hospital discharge phone outreach (Program Dependent).
• Perform other duties as assigned or volunteered in alignment with NYULMC mission, goals and values.
• Prepare for and participate in any individual or team meetings/supervision as required by the department.
• Utilize web-based applications and other technologies on a variety of platforms to address population management goals and departmental needs.

To qualify you must have a High School Diploma/GED. Candidate should have at least 1 year of experience in a health service related field. Bi-lingual in English/Spanish or Chinese, Arabic, Russian, or Yiddish depending on targeted patient population. Computer literate (Microsoft Office), telephone, fax machine, and photocopy machine skills required.

Experience working with patients diagnosed with mental health, substance abuse, and/or chronic health conditions in a variety of inpatient and outpatient settings, including home-based visits.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Hospital—Brooklyn provides its staff with…