Operations Manager - Occupational Medicine

Summary

Job Description:

Baptist Health Medical Group is looking for an Episodic Care Operations Manager to join our Occupational Medicine team. This is a remote position that covers statewide services and will require some regional travel. The Operations Manager is responsible for the execution of practice operations at assigned Baptist Health Medical Group locations throughout the community. This position is also responsible for effective communications with physicians, patients, and practice staff.

Additionally, the Operations Manager is responsible for effective management of service-line financial performance and always maintains emphasis on Service Excellence. Collaborating jointly with the Director of Operations, the Operations Manager has shared responsibility for the day-to-day operations of the outpatient clinic locations as assigned.

• Executes and oversees all aspects of assigned medical practices/operations, including development and implementation of policies and procedures.
• Plans, implements, and evaluates program effectiveness, efficiency, and quality of service.
• Assumes all administrative and supervisory duties in the absence of the Director.
• Works directly with Epic Support to maintain efficient EMR, optimize when appropriate, and communicates ALL changes to managers and staff.
• Maintains a working relationship with designated Baptist Hospital specialist groups.
• Knowledgeable of third-party payer contracts and effect on practice operations and financial performance.
• Works with leadership and BHMG Finance to create annual budget and manages practice budgets within approved guidelines.
• Proactively reviews and develops action plans to improve financial performance.
• Assists Director of Operations in planning and implementation of future operations, including business plan development, executive summary, and market research.
• Participates in monthly Practice Operations meetings with providers and practice managers.
• Acts as a liaison with Baptist Health’s Human Resources department.
• Makes recommendations regarding staffing levels, educational and experience capabilities of staff, and supervises staff.
• Manages and supports system utilization and referral management strategic initiatives and objective reporting.

• Bachelor’s Degree in Business, Healthcare or related field.
• 3+ years in medical practice management, additional 5 years needed in lieu of Bachelor’s Degree.
• Experience with medical practice software.
• Basic understanding of financial systems (e.g. budgets, income statements, A/R, etc.).
• Demonstrated customer service focus and outcomes.
• Frequent travel among practice locations required.

Baptist Health is an Equal Employment Opportunity employer. Founded in 1924 in Louisville, Kentucky, Baptist Health is a full-spectrum health system dedicated to improving the health of the communities it serves. The Baptist Health family consists of 10 hospitals, employed and independent physicians, and more than 470 points of care, including outpatient facilities, physician practices and services, urgent care clinics, outpatient diagnostic and surgery centers, home care, fitness centers, and occupational medicine and physical therapy clinics.

Baptist Health’s eight owned hospitals include more than 2,300 licensed beds in Corbin, Elizabethtown, La Grange, Lexington, Louisville, Paducah, Richmond and New Albany, Indiana. Baptist Health also operates two joint venture hospitals: the 410-bed Baptist Health Deaconess Madisonville in Madisonville, Kentucky with Deaconess Health System based in Evansville, Indiana, and the Baptist Health Rehabilitation Hospital, a 40-bed inpatient rehabilitation facility with Encompass Health, based in Birmingham, Alabama.

Baptist Health employs more than 24,000 people in Kentucky and surrounding states. Baptist Health is the first health system in the U.S. to have all of its hospitals recognized by the American Nursing Credentialing Center with either a Magnet or Pathway to Excellence designation for nursing excellence. Baptist Health’s employed provider network, Baptist Health Medical Group, has more than 1,820 employed providers offering care in 78…