Customer Service Representative - Scheduling

This employee serves as a contact between Respiratory Therapists and patients, scheduling appointments, managing cancellations, and working closely with the Respiratory Therapist, finding the best solutions and/or alternatives for all involved.

• Actively participates in the training of all Customer Service personnel, including new hires
• Answer phone calls and emails
• Make outbound phone calls to schedule patients’ appointments, including making reminder appointment calls
• Coordinate with Respiratory Therapist about schedules, patients, and any changes
• Resolve scheduling conflicts as they occur
• Deletes, corrects, or re-enters patient information in customer accounts and software as deemed necessary

• Strong communication skills
• Manage both inbound and outbound phone calls positively and professionally, including communicating with both patients and internal staff
• Carry out oral and written instructions
• Enter patient and medical information using company software
• Work both independently and as part of a team
• Time‑management and organizational skills necessary to effectively manage multiple expectations in a fast‑paced environment
• Exceptional interpersonal and active‑listening skills, as well as the ability to prioritize issues and respond accordingly
• Knowledge of scheduling and basic computer skills are preferred
• Must be local to Clearwater FL home office

• High school diploma or general education degree (GED); related experience and/or training; or equivalent combination of education and experience
• Clerical or administrative experience a plus
• Knowledge of health care terminology helpful
• Basic computer program knowledge