Medical Assistant Associate

Job Summary

Michigan Medicine Otolaryngology Clinic combined with Otolaryngology and Audiology. We are actively seeking qualified candidates who will provide compassionate care to our adult patient population. We are looking for an enthusiastic, reliable and service-oriented individual to be a part of our medical assistant team. Candidates should be patient-oriented individuals who are interested in creating the ideal experience for our patients, families, and employees.

The individual in this role is expected to assist and exhibit professional and positive image when interacting with patients and providers. In addition, balancing other daily responsibilities in a team-based setting.

Function as part of a team to manage patient flow in a fast paced, outpatient clinic setting. MA duties included but are not limited to the following:

• Work directly with providers and care team to deliver excellent and timely patient care.
• Ensure efficient patient flow in a fast-paced clinic.
• Complete patient intake including taking vitals, obtain medical and surgical history, and document chief complaints.
• Reconcile outside records and document clinical information in patient's chart using Epic/MiChart applications.
• Assist with diagnostic procedures and treatments.
• Provide clinic assistance by performing immunizations. medication administration, EKGs and procedures within the Medical Assistant scope of practice.
• Room set up and preparation for patients which require cleaning and preparation of medical equipment.
• Cross cover medical specialties within the Otolaryngology specialty clinic such as Head and Neck Cancer, Otology, Vocal Health, General Oto services, Rhinology, Facial Plastic & Cosmetic Services and Speech Language Pathology services.
• May manage forms and consent (virtual and in person) and provide routine patient instruction for routine patient instruction forms assigned by the clinic and within the MA scope of practice.
• Prepare opening and closing scope count along with processing.
• Clean, stock, organize patient care areas.

• Prepare/place orders for patient care supplies.
• Prepare medical instruments for transport for HLD

• Assist in contacting patients regarding clinic changes.
• Quality improvement activities.
• Attend mandatory team/clinic meetings.
• Various duties deemed clinically appropriate within the scope of practice designated by clinical staff, supervisor, or designee.

• High school diploma or GED.
• Completion of a Medical Assistant program OR current enrollment in, or completion of coursework in a healthcare professional program (e.g., medical school, PA program, nursing program, or related clinical training) OR an equivalent combination of education and experience (1 - 3 years).
• Demonstrated knowledge of clinical workflows, patient care, and basic medical terminology.

• Graduation from a medical assistant diploma program or an equivalent combination of education and experience (1-3 years).
• Certification as an Emergency Medical Technician (EMT, Certified Nurse Assistant (CNA) or Medical Assistant (MA)

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s

most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout…