Care Manager

Job Details

• Job Location:
  
  Little Falls - Little Falls, NY 13365
• Position Type:
  Full Time
• Education Level: 4 Year Degree
• Salary Range: $27.00 - $29.00 Hourly
• Travel Percentage:
  Up to 75%

• Bachelor’s + 2 years’ experience, OR Master’s + 1 year, OR RN + 2 years
• Experience in human services, I/DD, mental health, or related field preferred
• Strong communication, problem-solving, and organizational skills
• Ability to work independently in a fast-paced, field-based role
• Commitment to person-centered, strength-based care

• Develop and manage individualized Life Plans based on comprehensive assessments
• Coordinate medical, behavioral health, and community-based services
• Advocate for members to access services, benefits, and supports
• Lead interdisciplinary team meetings and collaborate with providers
• Monitor progress, address gaps, and ensure high-quality care delivery
• Maintain accurate documentation and compliance with regulatory standards
• Support transitions across care settings and life stages

• Valid driver’s license & ability to travel locally
• Must reside in NY State (or within 100 miles of assigned office)
• Comfortable meeting members in homes and community settings

• Hybrid role: fieldwork, in-office, and remote work blend
• Not fully remote
• Flexible schedule, including occasional evenings/weekends
• Travel required throughout the service area

• Meaningful, mission-driven work
• Collaborative and supportive team
• Opportunities for growth and development
• Competitive Compensation and Benefits Package

The Care Manager provides services within the Care Management programs, including Health Home Care Comprehensive Care Management, HCBS Basic Plan Support, and State Paid Care Management services. This position may support Willowbrook Class Members.

The core responsibility of the Care Manager is to oversee and coordinate access to services for people with intellectual and developmental disabilities. The Care Manager works with the member, their family and/or representative, and providers to develop, implement, and monitor an integrated and person-centered driven Life Plan, following the completion of a comprehensive assessment process. The Life Plan is the foundation upon which service delivery is built.

The Life Plan identifies services that meet medical and behavioral health needs, community, social supports, and other necessary services to support them to live their healthiest and most meaningful life. A key function of this role is being a strong advocate in supporting the member to access needed services to reach their identified goals and live a meaningful and quality life.

• Deliver person-centered care management services in compliance with regulatory standards and in alignment with the agency’s quality management plan, policies, and standard operating procedures.
• Responsible for the completion of a comprehensive assessment/reassessment process.
• Identify gaps in service provision and make referrals when appropriate. Advocate on the member’s behalf, to reach their identified goals and live a meaningful and quality life.
• Develop, implement and monitor member Life Plans within required time frames, by leading an interdisciplinary team planning process, with the person at the center.
• Develop strategies that address conflict or disagreements in the person-centered planning process and work with the interdisciplinary team to resolve those conflicts in a timely manner.
• Complete all required service documentation with stated time frames. Ensure all billing critical documentation is present and valid prior to the submission of any billable service documentation.
• Maintain the member’s continued eligibility for care management through the completion of an annual Level of Care (Re)
  Determination, ensuring OPWDD eligibility is maintained, and enrolling in the Home and Community Based (HCBS) waiver.
• Identify and access benefits and entitlements (Medicaid, Social Security, SNAP, etc.) when a member is eligible. Ensure existing benefits and other entitlements are maintained.
• Ensure a current and accurate information sharing consent is…