Intake Coordinator

Job Description

This position is responsible for talking to referral sources, collecting information and entering it into the computer, completing initial authorization, and verifying insurance so the patient can receive appropriate treatment from the appropriate departments.

• Hybrid position
• Weekends required

• Provides excellent telephone and in-person customer service. Answers and return telephone calls promptly and courteously. Triages phone calls as appropriate. Responds to requests in an accurate and timely manner.
• Speaks to referral sources. Gathers and inputs intake information into the computer system completing the intake process.
• Interfaces with third party payers to determine insurance benefits / self-pay status authorization at the time of intake.
• Coordinates with other departments in the facility as needed to ensure the patients will receive appropriate treatment.
• Organize daily activities to ensure the department functions according to accepted standards.
• Establishes and maintains effective internal and external working relationships.
• Responsible for complying with information privacy / confidentiality policies and regulations.

• Obtains insurance eligibility and benefits information using various phone and on-line resources. Maintains appropriate authorizations and notifies insurance companies of patient arrival as needed. Ensures eligibility and authorization requirements are completed within the required timeframe.
• Performs translation of narrative diagnoses provided by physicians into appropriate ICD-9 or ICD-10 codes.
• Maintains productivity levels established by management in completing orders.

• Customer Service
• Communication
• Organization
• Problem-Solving
• Adaptability

• One year of customer service experience.
• Demonstrated excellent interpersonal relations and communications skill.
• Demonstrated experience working effectively in time sensitive situations, handing multiple priorities simultaneously and ability to make prompt accountable decisions.
• Demonstrate ability to work under stress.
• Demonstrated computer and word processing skills.

• One year of experience with Medicare/Medicaid and other commercial insurances, preauthorization and utilization management.
• Experience with Centricity/IDX.
• Knowledge of Intermountain Healthcare's computer systems.
• Bilingual Spanish speaking
• Admitting, billing, collection and/or insurance verification experience
• Versed in CPT/HCPCS/ICD-9/ICD-10 Codes
• Medical Terminology

• Ongoing need for employee to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs.
• Frequent interactions with providers, colleagues, customers, patients/clients and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.
• Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.

Home Services - Salt Lake City

South Jordan

Utah

24

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$19.50 - $26.48

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain.

Actual or reasonably perceived conflicts may…