Service Delivery Supervisor

Service Delivery Supervisor – Tucson, AZ (Full-time)

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible, and actionable, we provide critical data solutions across the healthcare ecosystem. From fulfilling a single patient’s record request to powering the AI revolution in healthcare, Datavant enables organizations to connect and use data to improve health outcomes.

• Lead, coach, and motivate frontline Health Information Operations staff to meet daily productivity and quality expectations.
• Conduct daily huddles and assign work based on staffing, workflow needs, and queue aging.
• Manage payroll, time, and attendance for team members.
• Support new‑hire onboarding, training, and career development.
• Participate in continuous‑improvement initiatives.
• Foster a positive, inclusive team culture that reflects Datavant values.
• Receive, process, and fulfill patient health information requests in compliance with Company and facility policies, HIPAA, and applicable regulations.
• Maintain confidentiality and security of all privileged information.
• Maintain accurate, complete, and standard-ordered medical records, create digital images, and respond to internal and external requesters.
• Handle inbound/outbound calls, data entry, and administrative duties such as faxes and mail.
• Assist with patient walk‑ins, schedules, and pick‑ups as needed.
• Provide escalated situation handling and support a positive work environment.
• Perform additional duties as assigned.

• High School Diploma or GED.
• Basic computer proficiency and experience with general office equipment.
• Professional verbal and written communication skills in English.
• Detail‑ and quality‑oriented with strong data‑entry skills.
• Ability to work with minimum supervision and adapt to changing priorities.
• Ability to organize and manage multiple tasks in a fast‑paced environment.
• Experience in a healthcare environment or customer‑service role is a plus.
• Production‑/metric‑based work experience is a plus.
• Strong leadership qualities and understanding of ROI and HIPAA compliance.
• Comfortable building relationships with on‑site clients and customers.

• Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor.
• Company equipment provided (computer, monitor, virtual phone, etc.).
• Full benefits package: PTO, health, vision, dental insurance, 401(k) savings plan, and tuition assistance.
• Hybrid work environment – work from home and travel to Tucson, AZ and El Paso, TX sites.

This position is not eligible for employment sponsorship.

May require post‑offer health screening and mandatory vaccinations (e.g., flu, Tdap, COVID‑19) as dictated by client or state regulations.

Datavant is committed to a work environment free from job discrimination. We are an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. Harassment and discrimination on the basis of protected characteristics is prohibited. If you need a reasonable accommodation related to disability or another protected status, please contact our Human Resources department to request assistance.

If you are a veteran, you may complete a voluntary veteran self‑identification form following legal requirements.