Client Care Supervisor​/ Scheduling Coordinator

Client Care Supervisor

Right at Home is one of the largest private duty homecare agencies in Northern Virginia. During our 24+ years in the Northern Virginia area, we have grown to become one of the top Right at Home offices out of 700 locations that serve tens of thousands of clients across the U.S. and around the world. We have an immediate opportunity for a full-time Client Care Supervisor.

The ideal candidate is able to multitask, is organized, and enjoys working with a team.

Job Summary:

Responsible for all tasks associated with staffing, communicating with and mentoring caregivers, and communicating with clients and their family members.

This is a Temp-Permanent position (60 days introductory period) The primary business objective is to provide excellent customer service, mentor and retain high-quality caregivers, and increase our billable hours to meet business objectives.

Job Duties:

• Handling logistics and customer support associated with new client service
• Staffing Caregivers on client shifts
• Communicating with clients and their family members about their care and about our services
• Collaborating with shared care providers
• Maintaining online client charts and documenting client communications
• Perform client and caregiver quality calls
• Participate in caregiver orientation process
• Visiting clients in their homes, on occasion

Job Requirements:

• Prior experience in a private duty or skilled homecare agency
• Excellent customer service skills
• Prior staffing/scheduling experience
• Ability to work independently

Position includes the following benefits:

• Bereavement Leave
• Family Medical Leave
• Paid Holidays - 7 days per year
• ACA Compliant Health, Vision, and Dental Insurance
• Paid Time Off - 12 days per year
• 401K Plan with up to 5% matching, after 1 year
• Company-provided laptop
• Home office expense reimbursement
• Mileage reimbursement
• Casual work environment
• Upscale office space with multiple employee lounges, free coffee bar, and free gym
• Monthly bonus program in addition to salary compensation

Right at Home is located at the intersection of Gallows Rd and & Rt 50/Arlington Blvd, 1/2 mile from INOVA Fairfax Hospital. Our 11-person office staff is committed to providing the highest quality service for our clients and their families. If you are passionate about providing services to the elderly and disabled adults, and you enjoy working with an enthusiastic, fun yet serious group of individuals, please send a cover letter, salary history, and resume.

40 hours per week in Fairfax office
- Monday-Friday 8am-5pm with a 1-hour lunch break. Compensation: $46,000.00 - $51,000.00 per year

Right at Home's mission is simple...to improve the quality of life for those we serve. We accomplish this by providing the Right Care, and we deliver this brand promise each and every day around the world. However, we couldn't do it without having the Right People. Our care team is passionate about providing individualized care through enthusiastic management practices and collaboration with our caregivers, client's families, and other care providers.

We are looking for people who are as driven as we are to improve the quality of life for those we serve. It's an incredibly rewarding mission that our team is dedicated to achieving. Our support staff and caregivers play key roles in empowering seniors and adults with disabilities with the support they need to remain in their homes. It's not just a bonus—in our eyes, it's the basis of everything we do.

If you'd like to help us live out our mission, join our team!

By 2050, 1.6 billion people in the world will be over age 65. That is over a billion reasons to care. Guided by our core values
- Individualism, Enthusiasm, and Collaboration - we intend to help these seniors remain in their homes.

Right at Home provides an exceptional home healthcare experience through four distinct areas:

– The personal care of a friend with dedicated local owners and trained, committed and compassionate caregivers

– The care our clients need when they need it with a wide range of services and flexible scheduling, 24 hours a day, seven days a week

– A personalized Care Plan managed by…