Wellness Coordinator2367065 | Kansas City, Missouri | Remote

Wellness Coordinator

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Wellness Coordinators function in a non-clinical capacity responsible for providing care coordination or administrative support to members with behavioral health and substance abuse needs.

Wellness Coordinators will be a primary care navigator by locating and engage members, screening for and identifying gaps in care, addressing SDOH needs and developing individual care plans to overcome barriers to access to care.

Wellness Coordinators will also provide administrative support to the Behavioral Health Case Management department through assigning referrals, providing chart summaries and verification of member demographics.

Schedule:

Monday - Friday, 40-hour work week, between the hours of 7:30 am to 7:00 pm CST.

Location:

Remote in Kansas City, MO. Must be located in the Kansas City, MO area.

You will enjoy the flexibility to telecommute
* as you take on some tough challenges.

Primary Responsibilities:

• Wellness Coordinators work in an inbound and outbound member queue
• Documentation in multiple electronic documentation systems
• Coordinate information to clinical team partners
• Provide behavioral health benefit education
• Contact members to screen for and identity gaps in care
• Provide network referrals and appropriate community resources to help the member engage with mental health and substance use treatment
• Administrative support
• Potential to travel to provide direct patient care
• Potential to be communicating directly with providers
• Performs other duties as assigned

What are the reasons to consider working for United Health Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• 2+ years of managed care or call center experience
• 1+ years of experience in Medical/Behavioral health setting (i.e. hospital, managed care organization, or joint medical/behavioral outpatient practice)
• 1+ years of computer proficiency experience to include adobe and Microsoft office
• 1+ years of experience handling sensitive issues with members and providers in a confidential manner
• Access to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure Protected Health Information (PHI)
• Live in a location that can receive a United Health Group approved high-speed internet

Preferred Qualifications:

• Bachelor's Degree in a social services,
• Casework experience at hospitals, social service agencies or community mental health centers
• Dual diagnosis experience with mental health, substance abuse, and special needs
• Knowledge of state waiver program
• Experience working in an environment that requires coordination of benefits and utilization of multiple groups and resources for patients
• Working knowledge of community-based resources and services
• Creative problem-solving skills with the ability to use community and network resources to meet members' needs
• Demonstrated creative problem-solving skills with the ability to use community and network resources to meet members' needs
• Demonstrates initiative in achieving individual, team, and organizational goals and objectives
• Valid Missouri driver's license

Soft Skills:

• Must demonstrate flexibility, ability to follow through on all tasks in a timely fashion, good attention to detail and a willingness to learn
• Solid oral and written communication skills - specifically telephone skills
• Demonstrated effective organizational skills and scheduling skills as observed in day-to-day work
• Experience handling sensitive issues with members and providers in a…