Primary Care Social Work Case Manager Job Los Angeles California USA,Healthcare

Job Description

A bit about this role:

Devoted Medical was founded on the belief that if we treat each patient like we would our loved ones, we can meaningfully improve healthcare experiences and outcomes for some of America’s most vulnerable patient populations. This specific role provides social work case management support to our Primary Care program. This role will complement our interdisciplinary team by addressing the psychosocial needs of our patients.

We are on a mission to replicate best-in-class care through our virtual care platform. Our interdisciplinary team combines remote monitoring, automated medication management, and high-touch disease education to deliver seamless primary care in the comfort of our patients’ homes. We seek to better serve our patients with chronic conditions who often lack access to high-quality care.

Responsibilities for this role will include:

Telephonic and video visits with patients and caregivers
Establish trust and build strong relationships with our patients
Interdisciplinary collaboration with teammates (including clinicians, nurses, and care coordinators) to ensure cohesive, patient-centered care for high-needs patients
Conduct Social Work Case Management interventions to maximize the effectiveness of the program
Psychosocial screenings with personalized care plans tailored to patients’ needs
Emotional and caregiver support
Navigate family/caregiver support
Social determinants of health and social drivers of utilization
Behavioral health navigation
Long term care planning
Advance care planning
Know how to balance multiple competing priorities from patients
Work with family members/caregivers to help them understand the patient’s needs and how to support them
Facilitate and participate in joint visits
Participate in team huddles, panel reviews, interdisciplinary team rounds, and program/role growth and development
Build relationships and coordinate with key local market and internal stakeholders
Document all clinical interactions in the electronic health record

Required skills and experience:

Master’s degree in social work and active license
Minimum of 2 years expertise in the medical field
Comfortable with technology and a fast-paced environment
Self-starter with ability to succeed in a work-from-home environment
Strong interpersonal and communication skills
Comfortable working with patients over video and phone

Desired skills and experience:

Bilingual in English and Creole, Spanish, or Vietnamese.
Experience in health insurance (Medicare Advantage a plus)
Experience in geriatrics
Lead with empathy, kindness, and a genuine desire to help others.
Build trust and meaningful relationships with members through every interaction.
Simplify complex healthcare information so members feel confident and supported.
Follow through on commitments and show up consistently for members and teammates.
Embrace change, learn quickly, and collaborate to continuously improve.
Use technology confidently while always keeping the human experience first.
Bring curiosity, resilience, and a growth mindset to every challenge.
Care deeply about making healthcare work better—for every member, every day.

Salary range: $70,000 - $80,000

The pay range listed for this position is the range the organization reasonably and in good faith expects to pay for this position at the time of the posting. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

Our Total Rewards package includes:

Employer sponsored health, dental and vision plan with low or no premium
Generous paid time off
$100 monthly mobile or internet stipend
Stock options for all employees
Bonus eligibility for all roles excluding Director and above;
Commission…