Healthcare Scheduler Hybrid Northern Colorado Job Boulder Colorado USA,Healthcare

Department Name:

WR Admin-Region-Clinic

Work Shift:

Day

Job Category:

The future is full of possibilities. At Banner Health, we’re excited about what the future holds for health care. That’s why we’re changing the industry to make the experience the best it can be. If you’re ready to change lives, we want to hear from you.

Great options and opportunities. We’re certified as a Great Place To Work and are looking for professionals to help us make Banner Health the best place to work and receive care.

We currently have a full-time, Healthcare Scheduler position available working Hybrid/Remote in Northern Colorado! In this role, you will be responsible for managing a high call volume, scheduling appointments, verifying/updating insurance, and confirming/updating patient demographics. The preferred candidate for this position will have a passion for customer service with a strong attention to detail and have prior healthcare experience. This position will support all Primary Care clinics in Northern Colorado.

Must be located in Northern Colorado to support on-site requirements, when needed.

Location:

Will primarily work remote, but may have some on-site requirements. Must have reliable internet (NO WIFI, Ethernet Connection only) and a quiet work area/home office.

Shift:

Monday - Friday, varying hours between 7am - 5pm and some Saturdays, 8am - 12pm*

At Banner Medical Group, you’ll have the opportunity to perform a critical role in the community where you practice. Banner Medical Group provides both primary and specialty care throughout the communities in which Banner Health operates. We do this in a variety of settings - from smaller group practices like our Banner Health Clinics in Colorado and Wyoming, to large multi-specialty Banner Health Centers in the metropolitan Phoenix area.

We currently have more than 1,000 physicians and more than 3,500 total employees in our group and are seeking others to enhance our ability to deliver our nonprofit mission of providing excellent patient care.

POSITION SUMMARY

This position is responsible for scheduling across the system for physicians, medical facilities and medical practices by coordinating all aspects of scheduling including, but not limiting to, facility resources, physicians, authorizations, insurance verification, benefits and setting payment expectations to ensure an exceptional customer experience at each point of service. Using a broad understanding of customer engagement strategies, clinical procedures and company facilities, this position provides accurate and timely information to create an experience that is easy, empathetic and differentiated in the marketplace.

CORE

FUNCTIONS

Schedules medical appointments through coordination of patients, providers, facility resources, ancillary staff, records, referrals, authorizations and payers. Receives and initiates calls to/from patients, providers, provider offices and facilities, while following all established scheduling procedures and protocols to ensure patients receive the care they need, when and where they need it.

Effectively schedules appointments, tests and/or procedures leveraging various electronic medical record / scheduling software systems according to protocols established by clinical staff and scheduling standards. Identifies alternative schedule solutions in the event patient’s preference is not available, while adhering to procedures and protocols and ensuring patient safety.

Obtains patient demographics, insurance information and necessary documents required to secure authorizations, referrals, or other data as determined by various facilities and insurance carriers. Responsible for obtaining and properly documenting all necessary and accurate data during the intake/registration process. Acquires and documents pertinent patient medical information in accordance with procedural guidelines.

Provides patients with information, pre and post-test instruction, provides location of appointment and directions. This position answers questions as necessary within guidelines and protocols. Refers questions to medical offices as appropriate. Ensures patient has “no surprises” at point of service by…