Front Desk Receptionist

Supervisor:
Manager of Front Desk Employment:
Hourly (non-exempt), 1.0 FTE, full-time

Schedule:

40 hours per week, Monday–Friday, 9:45 a.m. to 6:15 p.m., with extended hours until 7:15 p.m. on Thursdays to support our Community Nutrition Night.

Location:

Quest SE Portland location and occasional Clackamas Location days. Remote work available upon manager discretion

Travel:
Some local travel may be required to meet staffing needs.

POSITION SUMMARY:

The Front Desk/Receptionist, along with the other members of the Front Desk Team, are considered “The Face of Quest”, representing our clinic in a cheerful and professional manner. The primary job function for this position is to create an environment that allows Clients to feel welcomed, supported, and cared for, while supporting the staff at Quest through our administration and communication.

We achieve this by being thorough and quick with our intake and scheduling processes, communicating clearly and kindly to all we encounter, and supporting our Behavioral Health and Medical Teams with daily tasks and processes. Every interaction is an opportunity to help create a positive, healing experience for our Clients and visitors. The perfect candidate will be someone who cares deeply about professional and respectful communication.

Our Front Desk Team works in tandem all day, so we are looking for someone who can work effectively on a close-nit team.

ESSENTIAL FUNCTIONS:

Act as clinic wide support Staff for all programs including:
Medical, Mental Health, Recovery, WISH, HIV Services, FSR and Management Teams.

Provide excellent customer service in a professional setting

Communicate with other agencies on behalf of Quest Center Clients Answer multi-line phones and direct calls to the appropriate location

Check Clients in for appointments

Schedule appointments both for in person appointments and virtual

Utilize the SOP system for supplement purchases and payments

Open and/or close the clinic

Make reminder calls

Prepare paperwork for the next day’s appointments, including legal documents and insurance forms

Process incoming/outgoing mail

Be a liaison for the clinic. Know the processes for the clinic, the services that are provided at the clinic and be able to answer general questions for prospective clients

Willing to participate in clinic provided training in compliance with Federal Privacy Laws (HIPAA), CFR 42 Part 2, Cybersecurity, and other trainings

Perform project-based assignments

Work alongside other Front Desk Team Members Knowledge of intake process for all departments and helping to screen questions about insuranceREQUIRED SKILLS & ABILITIES:

Excellent interpersonal skills

Demonstrated ability to communicate with empathy and professionalism during challenging client interactions.

Ability to be punctual and dependable

Ability to multi-task while maintaining a calm and professional demeanor

Exceptional attention to detail

Basic computer skills

Basic cash handling skills

Willingness to learn

MINIMUM QUALIFICATIONS:

1 + year of medical reception experience (medical reception experience preferred but not required)
Able to work with culturally-diverse clients and communities while being culturally sensitive and appropriate

Knowledge and belief in Quest Center’s mission

Public health or non-profit experience preferred MORE ABOUT QUEST CENTER:

For more than 35 years, our mission has been to provide integrative healthcare services, community, and education to people seeking a wellness-focused approach to living. We’ve been working hard to help people who are dealing with challenges in their physical, mental, and emotional health. Our goal is to build a welcoming, supportive, and safe community that promotes healing and empowerment.

We are more than just a health center – we are a network of compassionate individuals dedicated to providing unique integrated health services. In the face of challenges like rising opioid-related incidents, lack of affordable housing, and threats to the rights of marginalized communities, we remain steadfast in our commitment to community-centered social justice infused health services. We identify as a culturally and linguistically specific organization…