Community Support Specialist

Care Navigator (Community Support Specialist)

Location:

Arizona

Full-Time, Hybrid Role

The Arizona Coalition for Military Families is seeking a dedicated and compassionate individual to join our team as a Care Navigator (also referred to as a Community Support Specialist). This full-time, hybrid role offers primarily remote work with periodic in-person meetings and events, and requires Arizona residency.

Care Navigators provide short-term, person-centered care navigation and case coordination to Arizona’s 500,000+ service members, veterans, and their families. This role works closely with individuals and families to assess needs across a broad range of social determinants of health (SDOH), including housing, healthcare, mental health, employment, transportation, food security, and benefits, and facilitates timely connections to resources for immediate needs and long-term support through systems such as the VA, TRICARE, community-based nonprofits, and county or tribal services.

The team’s focus is on upstream prevention, early identification of needs, and seamless warm handoffs, helping reduce crisis episodes and improve long-term outcomes.

As part of a nationally recognized collective impact initiative, the Be Connected program serves as an upstream suicide prevention model focused on increasing social connectedness and lowering risk. This role directly supports individuals in building meaningful connections and navigating complex systems of care.

• Conduct phone, virtual, or in-person intakes with service members, veterans, and family members to assess needs across well-being domains (e.g., housing, employment, healthcare, behavioral health, food security, social connections) using a strengths-based and culturally sensitive approach.
• Determine the appropriate internal referral path based on each individual’s needs and circumstances, and match them with the appropriate ACMF team member for coordinated support.
• Facilitate warm handoffs between the person seeking help and internal team members, ensuring clarity, continuity, and support during transitions.
• Ask suicide-related questions during the eligibility screening process and facilitate connection to crisis care when needed, with support from the team.
• Document all activities in the case management and resource tracking systems with a focus on accuracy, security, and timeliness.
• Research and maintain knowledge of local, state, federal, and nonprofit resources to match clients with appropriate services.
• Support individuals in discovering new interests, re-engaging with their community, and developing sustainable plans for long-term connection and belonging.
• Follow up on referral outcomes, checking in with individuals to ensure services were accessed, and identifying if additional support is needed.
• Update internal databases and tools with current information about eligibility, access points, and contact information for commonly used resources.
• Collaborate with ACMF team members and community partners to ensure coordinated, comprehensive support.
• Participate in weekly case reviews, team huddles, trainings, and outreach events to stay current on resources, workforce trends, and community opportunities.
• Conduct outreach for the Be Connected program (meetings, phone calls, presentations, exhibitor tables, etc.).
• Support the reporting of the program's impact (daily and monthly metric tracking, vignettes, impact stories, etc.).
• Participate in a lean management approach to apply continuous learning and improvement to the effectiveness of each engagement approach, so those lessons can be applied to the next project.
• Other special projects, initiatives, and duties as needed.

• A supportive, mission-driven team focused on improving outcomes for Arizona’s service members, veterans, and their families.
• Necessary training is provided.
• Flex time available when supporting events outside of standard business hours.
• A strategic, trauma-informed, and upstream prevention model recognized at a national level.
• Employer-paid health insurance is provided. Employee-paid vision, dental, disability, and life insurance benefits, as well as additional health insurance…