Care Navigator

About Refer Well

Refer Well is a health tech company transforming access to care and elevating patient engagement. Our Perfect Match™ scheduling platform and Care Navigation services remove administrative complexity for health plans and providers, seamlessly connecting patients with the care they need so they get on—and stay on—their healthcare journey. Based in Stamford, Connecticut, Refer Well partners with national and regional health plans and providers responsible for more than 10 million covered lives.

The Care Navigator supports patients by coordinating referrals, scheduling appointments, and resolving barriers to care. Operating in a fully remote capacity, this role conducts telephonic and digital outreach, educates patients on next steps, and ensures referral loop closure within defined SLAs. Success requires empathy, attention to detail, and a proactive approach in a fast-paced, virtual environment dedicated to patient advocacy and operational excellence.

11:00 AM – 7:30 PM EST

• Patient Engagement & Advocacy: Conduct timely outreach via phone, text, and email to schedule appointments and provide culturally responsive education to reduce no-shows.
• Referral Management: Prioritize referral tasks to meet SLAs, coordinate with specialty providers, and track statuses to ensure successful loop closure.
• Data Integrity & Compliance: Document all interactions accurately in EMR/CRM systems, adhering to standardized templates and HIPAA regulations for audit-ready records.
• Operational Excellence: Monitor personal queues and dashboards to prevent delays while following internal QA workflows to ensure high-quality patient outcomes.

• Bachelor’s degree in Social Work, Healthcare, Communications, or a related field.
• 5+ years of professional experience in social work, medical office management, or a specialized patient services role, with a demonstrated focus on referral coordination and navigation.
• Ability to work in a fully remote capacity from a private, HIPAA-compliant workspace with reliable high-speed internet.
• Ability to work the required shift of 11:00am – 7:30pm EST.

• Experience with patient scheduling and referral coordination.
• Comfortability using EMR/EHR, CRM, and telephony tools.
• Working knowledge of HIPAA/PHI regulations and data privacy standards.
• Previous experience in a fully remote work environment.

$23.00 - $24.00 per hour + full benefits and 401(k).

Refer Well is an Equal Opportunity Employer, committed to creating an inclusive workplace where all individuals are valued and respected. We prohibit discrimination against employees and applicants based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age (40+), disability, genetic information, or protected veteran status. We also comply with applicable state and local laws governing nondiscrimination.