Consultative Pharmacy Technician

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As a Clinical Services Pharmacy Technician, you will intake for all calls from patients, pharmacies and providers. You will perform basic administrative/clerical/operational/customer support/computational tasks. Typically work on routine and patterned assignments. You will address questions related to specific assigned area and assist with medication research. You will evaluate calls that require consultation with a pharmacist. You will make outbound calls to patients to offer medication therapy management programs and schedules medication review sessions with consultative pharmacists.

You will report to a supervisor in the Clinical Services Department. The supervisor limits decisions to defined parameters around work expectations, quality standards, priorities and timing, and oversees works within established policies, allowing minimal opportunity for deviation.

• Must have an active Pharmacy Technician or Tech in Training license in the state you reside
• Experience as a Pharmacy Technician
• Call center experience in a pharmacy or related call center setting
• Experience using multiple computer applications simultaneously and data entry skills

While this role is fully remote, you MUST reside in one of the following states:
Ohio, Arizona, Texas, or Florida.

We will hold training Monday–Friday from 8:00 AM – 4:30 PM EST. After training, we ask that you have the flexibility to work any shift within the hours of 8:00 AM to 11:00 PM EST, based on our needs. We will advise the schedule at the time of offer.

• You must also be available to work every 3rd Saturday 10:00am - 6:30pm EST with a day off during the week when it is your Saturday rotation.

• PTCB or ExCPT Certified
• Technical Mail Order Pharmacy or Manufacturing experience
• High School Diploma or GED
• Bilingual in English / Spanish with the ability to speak, read, and write in both languages without limitations or assistance.

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

40

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $40,000 - $52,300 per year

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Center Well Pharmacy:
Center Well Pharmacy provides convenient, safe, reliable pharmacy services and is committed to excellence and quality. Through our home delivery and over-the-counter fulfillment services, specialty, and retail pharmacy locations, we provide customers simple, integrated solutions…