Procedure Scheduling Representative

Essential Duties and Responsibilities

Position requires utilization of clinical knowledge to schedule appropriate procedures per providers orders The Procedure Scheduler must schedule office based and ASC procedures consistent with the patients diagnosis and procedure request Also requires excellent customer service skills with patients employees and the public The Procedure Scheduler must be able to respond to both written and oral correspondence regarding scheduling changescancellations in a timely accurate manner Individual must be organized and be able to manage demanding workload with accuracy

Enters notes special instructions needed for scheduling in the electronic medical record Effectively utilizes clinical knowledge when determining if appointment is consistent with the diagnosisindications indicated by the provider Provides accurate detailed information to patients regarding test preparations time of patients scheduled arrival and any other directional information needed; takes appropriate action in responding to questions from patients Performs job in accordance with Company Mission vision and goals Provides exceptional customer service to patients and their families Exercises confidentiality in all areas abiding by HIPAA rules and regulations Obtains patient emails for patient portal registration Maintains EMR patient case workflow Processes and schedules follow up appointments through EMRSchedules patient procedures in accordance with insurance guidelines Organizes and performs work effectively and efficiently and demonstrates standards of performance ownership teamwork communication compassion that support patient satisfaction and principles of service excellence Ensures all necessary paperwork and documentation ie referrals  cards etc are up to date and present at the time of service As needed handles phone inquiries from patients and others Screens calls to ascertain nature and urgency of inquiry and refers callers to the appropriate personnel Makes appointments via telephone patient portal and in person Responsible for copying barcoding and scanning medical records as needed Responsible for maintaining cleanliness of patient waiting area Checks work e mail on a regular basis throughout the workday Participate in and complete all required trainings and in services Performs other duties as assigned

High School Diploma or equivalent

Must have knowledge of Internet and Microsoft Office software MS Word MS Excel MS PowerPoint MS Outlook Must have excellent written and oral communication skills including exceptional customer service

Must be able to establish and maintain effective working relationships with doctors clinical staff other co workers and the public

Must be able to work individually as well as within a team

Must be able to follow both verbal and written instructions

Must be able to work a flexible schedule

Must be able to respond with patience and understanding during stressful conditions related to patient health and emergent situations

Must be able to multi task and prioritize

Must demonstrate extreme attention to detail

Must possess strong organization skills

Must be able to problem solve and use reasoning

Must be able to meet predefined quality standards

Must maintain and project a professional attitude and appearance at all time

Must have a working knowledge of the healthcare field and medical specialty as well as medical terminology

All staff are expected to have a strong desire to provide excellent customer service; to comply with the rules and regulations of those organizations to which we are accountable; to have high ethical and professional standards of conduct; and to have an attitude of wanting to continuously improve their own professional performance

Associates Degree from an accredited college or university

One 1 year of prior experience working with an Electronic Medical Record EMRDriving

Travel The employee must have reliable transportation Travel for this position may be required up to 25 While the primary workplace may be closest to the employees home work assignments could be in any of the Companys locations