Director, Care Delivery Innovation

Mercy Health

We believe your best is yet to come. At Mercy Health, we celebrate the human side of health care, uniting individuals from all walks of life in giving good help to those in need. We'll ask a lot of you, but we'll give a lot back, as well. Whether you're called to bedside care, patient support, community service or operations and administration, there's a place for you here.

Because if there's one thing we know for certain, it's that good works start with great people. We'll support and empower you to bring your best – in service of our patients and our Mission.

The Director, Care Delivery Innovation serves as the system leader for acute care model re-design, innovation, and transformation. This role is responsible for designing, implementing, and supporting a new acute care model that aligns with vision for patient/caregiver experience, clinical outcomes, and financial stewardship.

• Develops the strategy for acute care model re-design with executive leadership support, leads processes from planning to implementation to evaluation to ensure change is adopted and successful
• Collaborates with IT, Physicians, Nursing, Clinical Support, and Ancillary service functions among others to re-design BSMH's acute care model and build a tech-enabled workforce
• Translates operational efficiencies generated by tech-enabled innovation initiatives into new workflows and care model adjustments that enhance patient/caregiver experience, improve clinical outcomes, and deliver return on investment (ROI)
• Ensures alignment across technology, innovation, and transformation initiatives in acute care and generates synergy / additive value across initiatives to deliver transformational change
• Provides strategic thought leadership but primary accountability is execution, utilizing tactical and operational expertise for implementing and sustaining care delivery innovations
• Develops plans for implementation of acute care model changes, monitors performance to plan, ensures adoption through influence, reports on successes
• Leverages advanced knowledge and deep experience of acute care operations and clinical workflows to hardwire technology adoption and drive behavior change and new ways of working
• Manages tech-enabled innovation project/initiative budgets, secures Capital and Operating expense funding, and partners with Finance to monitor ROI and run rate improvement targets

• Masters in MBA, MHA, Healthcare-related field (required)

• 5-10 years in Healthcare & Clinical Operations Leadership (required)

• Collaborative
• Strategic Thinking
• Leadership
• Change Management
• Continuous Learning
• Communication
• Innovative

As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.