Health Coach - Remote

Overview

Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform—including benefits navigation, care management, home care resources, health information management, and more—Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale.

Health Coaches operate in a structured, high-engagement outreach model utilizing an automated dialer to connect with members. Coaches conduct back-to-back coaching conversations, providing education, support, and motivation to help members progress toward health goals while following established workflows and documentation standards.

• Start Date: Monday, September 14, 2026
• Shift: Monday – Friday; must be open to any shift between 10:30am–9:00pm CST
• Training: 6 weeks from 8:00am–4:30pm CST (new hires may not miss any training days)
• Compensation: Hourly rate $21.50 or $25 with NBC-HWC or CHES certification

• Participate in telephonic calls, including inbound and outbound engagement to inform participants about the program and enroll them.
• Provide individualized behavior-change coaching to reduce high-risk behaviors and promote healthy habits.
• Outreach to members enrolled in coaching without a scheduled call; coordinate delivery of services with a multi-disciplinary care team (nurses, pharmacists, and external vendors).
• Support operational aspects to meet customer requirements; adhere to a schedule and manage a caseload (1:1 or team-based as needed).
• Participate in daily and monthly meetings to share updates and insights; note and track member progress and program efficacy.

• Effective interpersonal and communication skills
• Ability to understand directions and respond to inquiries
• Ability to inspire members to change behaviors and see possibilities
• Willingness to learn coaching using motivational interviewing
• Flexibility to work any shift and availability for rotating Saturdays

• Bachelor’s degree in a health-related field (e.g., Psychology, Nutrition, Exercise Science); NBHWC certification may substitute for the degree in some cases
• 1–2 years of related experience; customer service experience preferred
• Experience with benchmarks and contact center metrics; proficiency in computer data entry and Microsoft Office
• Ability to coordinate telephonic communication while navigating software and entering data
• Knowledge of lifestyle topics (smoking cessation, weight management, nutrition, exercise, stress reduction, sleep)
• Ability to work independently and prioritize a moderate workload
• Adaptability to schedule changes; ability to multitask with participants and staff
• Hard-wired internet connection required

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status, or other status protected under applicable law.