Clinical Programs Pharm Technician

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As a remote Clinical Programs Pharmacy Technician Representative, you will support Pharmacists and patients and report to a Clinical Programs supervisor. You will do this by accomplishing programs developed to improve overall health outcomes, with a focus on prescription drugs and medication therapy. Additionally, you will help bring the strategy on comprehensive medication reviews. You will perform varied activities and moderately complex administrative/operational/customer support assignments.

Perform computations. Typical work on semi-routine assignments.

As a Clinical Programs Pharmacy Technician Representative, you will:

• Make outbound and take inbound calls communicating with Humana members.
• Collect medication history information.
• Prepare members for a comprehensive medication review.
• Help guide prescription drug optimization in cases where patients are taking multiple medications.
• Help create health awareness with patients through Rx Education and targeted quarterly campaigns.
• Assist Pharmacists by placing and retrieving calls to confirm patients are taking drugs and provide counseling.

(50% we pay at hire and 50% we pay at 180 days; you must remain employed until that date to receive payment!)

• Applicable to external candidates only

• Resident State Pharmacy Technician License OR National Pharmacy Technician Certification
• Applied knowledge of insurance processing, customer service or call center processes
• Must have a designated work area with a door that locks

Schedule: Must work any hours Monday-Friday between 8:00am-7:00pm EST. Holidays/weekends and overtime when applicable.

• You must be on time, with your camera ON during 2+ weeks of training and for other meetings required by leadership
• We support your career growth! You will learn many systems, policies, and tools, and it takes time to become proficient in the role.
  You must be willing to remain in this position and campaign for a minimum period of twelve (12) months.
• New Hire Appraisal Period - Attendance / Time Off :
  This appraisal period of your employment is critical to your success as an employee. It is absolutely essential that you don't miss any time in the first 90 days, unless approved by leaders.
• While in your appraisal period, which lasts 180 days, your supervisor evaluates you. If you incur four (4) unapproved instances, including absences, tardiness (such as breaks and lunch), and early departure, Humana may terminate your employment.

• Associate's degree or equivalent work experience
• Mail order or retail pharmacy experience
• Speak both English and Spanish fluently
• Previous call center experience or in a pharmacy setting
• Capability in problem resolution and supporting team-based resolutions

Associates may refer external candidates to this requisition and receive a bonus, provided that they meet all other eligibility requirements.

To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel:
While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

40

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education,…