Insurance Support Specialist

Insurance Support Specialist (Remote)

Location:

Fully Remote (U.S. candidates only)

Please note:

We are unable to consider California residents at this time.

About the Role

We're seeking an experienced Insurance Support Specialist to join a growing team within a leading mental health organization. In this fully remote role, you'll support both providers and members by resolving insurance, billing, and coverage-related questions.

This is a great opportunity for someone with healthcare insurance experience who enjoys problem-solving, working in a fast-paced environment, and helping others.

What You'll Do

+ Manage inbound insurance-related tickets from providers and members

+ Assist providers with questions regarding:

+ Accepted insurance plans

+ Client volume

+ Payor status

+ Assist members with:

+ Insurance discrepancies

+ Adding or updating insurance information

+ Billing questions and complex investigations

+ Communicate primarily through email, with limited phone support as you progress in the role

+ Maintain accurate documentation and timely follow-up

What to Expect

+ Start with email-based support

+ Gradually take on more complex cases

+ Transition into limited phone support once comfortable

+ Team currently handles 250-300 tickets daily, with volume continuing to grow

+ Fully trained specialists are expected to manage approximately 100 tickets per day

+ Goal response time for member inquiries is 48 hours

Qualifications

Required:

+ 2+ years of healthcare experience

+ Experience working with health insurance plans

+ Knowledge of:

+ Medical billing processes

+ EOBs (Explanation of Benefits)

+ Deductibles, copays, and coinsurance

Success in This Role:

+ Strong written communication skills

+ Ability to work in a fast-paced environment

+ Adaptable and open to feedback

+ Strong attention to detail and problem-solving skills

Schedule & Training

Training

+ Monday-Friday for a minimum of 4 weeks

Ongoing Schedule (Choose One)

+ Tuesday-Saturday

+ Sunday-Thursday

Hours

+ Start times between 7:00 AM and 9:00 AM (local time)

Additional Requirements

+ Weekly team meeting Wednesdays at 2:00 PM EST

+ Weekend coverage required after training

Interview Process

Candidates will be asked to complete a brief writing prompt during the screening process to assess communication and customer support skills.

Job Type & Location

This is a Contract to Hire position based out of San Antonio, TX.

Pay and Benefits

The pay range for this position is $23.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

- Medical, dental & vision
- Critical Illness, Accident, and Hospital - 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability
- Health Spending Account (HSA) - Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Final date to receive applications

This position is anticipated to close on Aug 27, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services  

We're a leading provider of business and technology services. We accelerate business…