Eligibility Specialist at Denver Jails​/Neighborhood Resource Sites

Eligibility Specialist at Denver Jails/Neighborhood Resource Sites

The City and County of Denver offers a competitive salary commensurate with education and experience. The salary range for this position is $25.30 - $36.17, however the target hiring range is $25.30 - $31.63. We also offer generous benefits for full-time employees which include but are not limited to:

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year + 11 paid holidays, 1 personal holiday and 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

Location

The City and County of Denver supports a hybrid workplace model. Hybrid schedules are available with 3 days in office and 2 days working from home. Employees must work within the state of Colorado on their off-site days.

This position will support the St. Francis NRS Site (2307 Curtis St. Denver, CO 80205) and serve as a back-up for the Denver Jails
-Denver City Jail(490 W Colfax Ave. Denver, CO 80204) and Denver County Jail (10500 E Smith Rd, Denver, CO 80239).

At Denver Human Services (DHS), we envision a healthy community where people are connected, supported, safe, and well. One in three people in Denver turn to DHS for support at all stages of life. Our employees help children, at-risk adults, families, and individuals navigate social and economic pressures by connecting them to services and experts who support their overall well-being.

Eligibility Specialists are considered subject matter experts in eligibility and public assistance programming. Denver Human Services (DHS) is seeking 1 unique individual demonstrating solid performance within these laws, rules, regulations, computer systems and general practices programs and have the desire to make a difference in our communities in the greatest need, throughout our City.

The City and County of Denver is committed to cultivating a culture of equity, diversity, and inclusion. This commitment is woven into our values and belief that we are strongest when we embrace and celebrate our differences. We aim to have employees who are as diverse as our residents, with different perspectives and unique ways of thinking. If you share these values and our enthusiasm for equity, we encourage you to apply to join our team.

Specifically, as an Eligibility Specialist you will:

• Provide in-person and same day service to mainly our incarcerated community who are newly applying for benefits and/or recertifying their existing benefits as needed
• Exhibit agility and fluidity in navigating their interactions with clients to meet the clients where they are
• Show tact, compassion, and comfort in working with clients from a variety of backgrounds who may be experiencing difficult circumstances
• Work with a high level of independence, productivity, and quality when processing cases and daily work
• Provide coverage at other Neighborhood Resource Sites as needed

Additionally, Eligibility Specialists serving in community sites would be expected to:

• Work with a level of unpredictability from clients in need
• Show tact, compassion and comfort in working with clients in crisis
• Rotate through designated locations, to include but not limited to, the Denver Jails and DHS locations
• Be comfortable with schedule changes that may occur
• Work with a high level of independence, productivity and quality when processing cases
• Attend de-escalation and mental health first aid trainings
• Attend quarterly group supervision and training refreshers
• Attend training with DSD and DHS

We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.

Our ideal candidate has some or all the following experience, skills, and characteristics:

• Have a passion for working in the community and exhibit a strong desire to work with vulnerable, at-risk populations
• Be technically savvy and willing to learn new technology or software
• Have high levels of productivity and quality in processing eligibility cases including cash programs
• Be comfortable and proficient in troubleshooting cases and navigating through CBMS
• Be proficient with system interfaces
• Have a proven record of professionalism and ability to be consistent in delivering on the mission of the Family and Adult Assistance Division
• Be able to remain calm and composed when dealing with challenging customers/clients
• Develop and maintain working relationships while encouraging cooperation, pride and a commitment to teamwork
• Be sensitive to cultural diversity, race, gender and other individual differences in the workforce

Required Minimum Qualifications

• Education requirement:
  Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
• Experience…