3 Est Unit Secretary BWFH

Unit Secretary

Site:
Brigham and Women's Faulkner Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Under the supervision of the Nursing Director and as a member of the Unit Based Patient Care Team, the unit secretary performs a wide range of secretarial duties and coordinates unit/floor procedure to ensure professional and efficient operation of the department in providing quality patient care. Performs the following duties to support unit operations and coordination of resources including but not limited to, answering unit phones, collaborating with health care team members and other departments, scheduling patient tests and appointments, maintaining all medical records, initiating and tracking unit requests, coordinating discharges, transfers, and admissions proactively to assure efficient operation and management of resources on the unit.

Demonstrate the knowledge and skills necessary to provide indirect patient family centered care appropriate to the age of the patients served on assigned unit. Responsible for receiving visitors and responding to needs of patients and family members. Does this position require Patient Care? No

Essential Functions

Provision of a Safe Environment
- Assists in maintaining a safe environment and intervenes appropriately.

Service
- Ensures patient and family member's needs and expectations are met in a timely and caring manner.

Organizational Ethics
- Maintains and promotes the mission and values of the organization.

Management of Resources/supplies and unit based needs
- Orders, expedites and distributes unit, clerical and patient care supplies as directed by the Nursing Director to assure par levels required of efficient operations.

Management of Information
- Answers, coordinates and manages all phone calls to the unit in consultation with the charge nurse. Takes accurate messages and ensures their delivery to the appropriate staff in a timely and professional manner.

Collaborative Interdisciplinary Care
- Interacts with all members of health care team to provide interdisciplinary patient family centered care.

Patient/Family Education
- Receives and orients visitors to unit/department in a professional manner, projecting a positive public image with use of the C.A.R.E. standards.

Competency
- Maintains compliance with hospital, unit secretary specific competencies.

Quality Improvement
- Understands unit specific quality indicators.

Patient Care
- Responds to patient and family care by answering patient call lights and telephone in a timely manner.

Qualifications

Education
High School Diploma or Equivalent required and Associate's Degree preferred

Can this role accept experience in lieu of a degree? No

Licenses and Credentials

Experience
Experience in medical, customer service setting 1-2 years preferred Knowledge of Medical Terminology preferred Computer knowledge of Microsoft Office strongly

Knowledge,

Skills and Abilities

- Staff adheres to all I C.A.R.E. Standards.

- Excellent interpersonal skills to interact effectively with patients, visitors, and hospital personnel.

- The ability to work as a team member, promoting a caring and collegial attitude toward fellow employees.

- The ability to work under stressful conditions, adapting to the changing pace on the unit, frequent interruptions, emergencies, and acutely ill patients.

- Ability to work independently, with well developed organizational skills in order to prioritize tasks.

- Demonstrated verbal and written communication skills to effectively interact with staff through voice mail, e-mail, etc.

- Demonstration of flexibility and willingness to adapt to diverse role as a member of the unit based patient care team.

- Must be able to demonstrate the knowledge and skills necessary to…