Adult Care Manager

Care Manager

Villa of Hope helps youth and families rebuild relationships, recover from trauma and renew hope for their future.

Job Title:

Care Manager

Department:
Adult Care Management

Supervisor:
Program Manager

Position Grade: 80

Salary Range: $20-$25

Essential Functions:

• Exercises full compliance with the Agency's Code of Conduct, all Agency Policies and Procedures.
• Maintains confidentiality and security for all client and staff related materials and/or records.
• Regularly practices adherence to the Program/Agency standards, and ensures documentation/policy requirements are being followed.
• Demonstrates, promotes and practices cultural competency towards clients through respect and understanding.
• Recognizes and embraces the diversity of teams, supports and develops the strengths of each individual adult and their family.
• Consistently maintains positive relationships with clients/families and other service providers in the community.
• Provides regular care management services to assigned caseload, which includes face to face visits per month based on expectations and need.
• Maintains the required amount of billable services for each adult on their caseload.
• Facilitates the development of a Care Team and carries out an individualized and strength-based Plan of Care.
• Assists clients in managing and planning for safety needs and creating individualized safety/support plans.
• Makes independent decisions and recommendations regarding immediate risk factors presented in the home based sessions.
• Assures that clients and families obtain the services they need to assure their physical and mental health and the ability to live safely in their home community. Will provide linkage/referrals to community resources for mental health, social, physical, and housing/basic needs, etc.
• Inform and educate clients and their families around a psychiatric diagnosis and its impact on home and community.
• Arranges own schedule to be available to clients and families in their homes/community including working evenings if needed.
• Will complete assessments of all clients, including HARP if applicable. Assessments include a comprehensive view of the client's strengths, challenges, skills, supports, etc.
• Documents all client contacts and assumes responsibility for maintaining clinical records in accordance with Agency Standards.
• Ensures documentation is accurate and completed on time.
• Participates in regular weekly supervision.
• Remains current in the field, and supports best practice models within the program.
• Participates in ongoing training and professional development provided by the agency.

Competencies:

• Leading Self
  - Character and Courage (Integrity and Trust)
• Leading Others
  - Customer Focus
• Leading the Organization
  - Commitment to Diversity, Inclusion, Justice and Equity

Minimum Qualifications:

• A Bachelor's of Arts or Science are preferred, or An Associate's Degree with 1 year relevant experience in the Human Service, Health Care, or Mental Health fields.
• A strong knowledge of Adult Mental Health preferred.

Special

Skills:

• Valid NYS driver's license in good standing and has use of an automobile.
• Flexibility to meet with clients during evening hours if needed.

Physical Requirements:

• The following lists physical demands an employee will perform on a regular basis: standing, walking, sitting, bending, stooping, squatting, kneeling and climbing stairs.
• Ability to drive
• Ability to walk short distances
• Ability to use stairs
• Ability to leave a location quickly