Medical Billing Specialist

Title: Medical Billing Specialist

Department: Finance

Schedule: Monday-Friday, 8:00 AM - 5:00 PM Remote:
Oregon/Southern Washington Eligible; Prefers in office candidate with hybrid option

WHAT IS GREAT ABOUT THIS OPPORTUNITY

Vision: Sharing the power of mental wellbeing

Mission: Providing compassionate care throughout our community

Pay & Benefits

$20.00 - $24.00 DOE

KBBH pays up to 92% of insurance premiums for employees and their families.

Benefits Include:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 403(b) Retirement Plan with 8% Employer Match
• 15 Paid Vacation Days (increases with tenure)
• Accrued Wellness Days
• Life Insurance
• Disability Insurance
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Employee Assistance Program (EAP)
• Wellness Program
• Employee Discounts
• Tuition Reimbursement Program
• Employee Scholarship Program
• Certified Student Loan Forgiveness Work Location

Help ensure clients can access care by making the billing process accurate, efficient, and seamless.

We are seeking a detail-oriented Medical Billing Specialist who takes ownership of results and delivers exceptional service. In this role, you'll support both our clients and our organization by ensuring claims are processed accurately, reimbursements are collected promptly, and accounts are managed professionally and compliantly.

Success is measured through achievement of established productivity, quality, accuracy, compliance, and customer service standards while contributing to a respectful, collaborative workplace.

Remote Work Requirements

This position is approved for remote work within Oregon and Southern Washington.

Employees must maintain:

• A dedicated, private workspace that supports confidentiality and HIPAA compliance.
• Reliable high-speed internet capable of supporting video conferencing and cloud-based systems.
• Professional availability during established business hours.
• The ability to participate in virtual meetings, training, and collaboration activities using agency-provided technology.
• Residency within Oregon or the designated Southern Washington service area.

Travel Requirement: Occasional travel to Klamath Falls, Oregon may be required for onboarding, training, department meetings, and other business needs.

What Success Looks Like

In this role, you will:

• Submit accurate, timely claims for commercial insurance, Medicaid, Medicare, and client-pay accounts.
• Resolve denied, unpaid, and underpaid claims to maximize reimbursement.
• Maintain clean accounts receivable and proactively reduce aging balances.
• Provide responsive, professional support to clients regarding billing and account questions.
• Consistently meet productivity, quality, compliance, and customer service expectations.
• Partner effectively with internal teams, payers, and external stakeholders to improve outcomes and processes.

Key Responsibilities

Billing, Claims & Reimbursement

• Submit and manage billing for commercial insurance, Medicaid, Medicare, and direct-pay accounts.
• Investigate and resolve denied, unpaid, and underpaid claims.
• Process service authorizations and support timely reimbursement for approved services.
• Manage follow-up, collections, and denial resolution activities while meeting established performance standards.

Accounts Receivable Management

• Post payments, reconcile accounts, process refunds, prepare statements, and support month-end activity.
• Monitor aging reports and perform collection activities in accordance with agency policies.
• Communicate account status, reimbursement trends, and collection efforts as needed.

Client Billing Support

• Process financial assistance applications and verify eligibility.
• Respond to billing inquiries with professionalism, empathy, and accuracy.
• Escalate complex account issues for additional review when necessary.

Compliance & Reporting

• Maintain accurate billing, reimbursement, collections, and financial records.
• Ensure compliance with federal, state, payer, and agency requirements.
• Protect confidential client and organizational information in accordance with HIPAA and agency policies.

Team & Organizational Contribution

• Participate in meetings, training, and professional development activities.
• Stay current on billing regulations, reimbursement requirements, and industry changes.
• Contribute to process improvement initiatives that enhance efficiency, service quality, and compliance.
• Demonstrate professionalism, accountability, integrity, and respect in all interactions.

Preferred Qualifications

• Two or more years of medical billing and coding experience, preferably in behavioral health, mental health, substance use disorder treatment, community mental health, or psychiatric services.
• Working knowledge of CPT, HCPCS, ICD-10-CM coding, modifiers, authorizations, and payer reimbursement requirements.
• Experience billing Oregon Medicaid behavioral health services and Medicare mental health services strongly preferred.
• Knowledge of accounts receivable management, reimbursement practices, and collections.
• Experience with electronic health record (EHR) systems and Microsoft…