Medication Adherence Technician-8 (Remote

ESSENTIAL JOB DUTIES/RESPONSIBILITIES

• Makes outbound calls to patients and healthcare professionals regarding patient medications, adherence, and barrier removal.
• Works diligently to remove barriers to ensure prescription regimens are provided to patients. This may involve analysis, research, and problem‑solving to obtain resolution.
• Interacts with healthcare professionals of all levels involving patient medications. Calls the pharmacy or provider to assist patient with medication refills, medication synchronization, or 90‑day supply requests.
• Captures and supports medication adherence patient prescription requests/needs.
• Facilitates and/or coordinates the process whereby prescriptions are sent into the pharmacy for patients, processed appropriately, adjudicated to third‑party insurance, error resolution completed, packaged and prepared for dispensing to the patient.
• Follows established medication adherence workflows, including but not limited to: following up with patients requesting enrollment and patients currently enrolled to initiate or continue delivery of medication regimens.
• Ensures assigned prescription processing tasks are accurate and reviewed by supervising personnel as required before dispensing to patients.
• Motivated to meet set targets as established by leadership. Completes minimum daily goals for outreach (telephonic, email, mail) to patients and clinicians for Medication Adherence measures.
• Provides feedback and/or solutions on how to improve the medication adherence patient/client experience.
• Assists with training programs for clinical personnel involved in Part D HEDIS measures in the centers of Chen Med/Jen Care/Dedicated.
• Performs other duties as assigned and modified at manager’s discretion.

• Foundational knowledge and understanding of standard medication adherence practices, protocols, techniques, functions and processes
• Excellent interpersonal skills, telephone communications skills and pharmaceutical calculation skills
• Excellent written, verbal, listening and interpersonal communication skills
• Good organizing and prioritizing skills
• Strong time‑management skills and keen eye to detail
• Must possess a customer service mindset with the ability to remain patient, calm and empathetic in challenging situations
• Ability to actively listen and understand patient questions and provide accurate answers or solutions.
• Ability to make sound decisions and conduct follow ups for problematic situations that may arise during the established process.
• Ability to practice discretion and care on a regular basis when working with sensitive/confidential data pertaining to the patient, department, or company.
• Ability to interact with all levels of internal and external parties, to convey information correctly and always represent Chen Med and its entities in the most favorable manner.
• Capable of multi‑tasking in a fast‑paced, ever‑changing healthcare environment.
• Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, database, and presentation software.
• Ability and willingness to travel locally, regionally, divisionally or domestically up to 10 percent of the time.
• Spoken and written fluency in English.

• High School Diploma or equivalent required OR additional experience above the minimum may be considered in lieu of the required education on a year‑for‑year basis.
• Must meet at least one of the following requirements:
  • Certification as a Pharmacy Technician or Medication Assistant with a minimum 6 months of related work experience.
  • A minimum of 2 years of work experience in a medication dispensing/pharmacy setting or call center.

$14.3 - $20.42 Hourly

The posted pay range represents the base hourly rate or base annual full‑time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for bonuses or commissions.

We’re Chen Med and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family‑owned and physician‑led, our unique approach allows us to improve the health and well‑being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care.

Chen Med is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work‑life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day.