Collections Specialist

Location: Legendary Hills

Indianapolis, Indiana, United States of America Extraordinary Care. Extraordinary Careers.

With one of the nation’s largest, most innovative long-term care pharmacy services providers, there is no limit to the growth of your career.

Guardian Pharmacy of Indiana, a member of the Guardian family of pharmacies, has an exciting opportunity for you to join our rapidly growing team in Indianapolis, Indiana.

Why Guardian Pharmacy of Indiana? We’re reimagining medication management and transforming care.

Who We Are and What We’re About:

Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered.

We offer an opportunity to learn and grow your career in a fast-paced, diverse, and inclusive environment. If you are looking for a challenging, team-oriented environment in which you can put your expertise to work, then this is the place for you.

If you enjoy solving problems, building relationships, and helping bring resolution to billing and collection challenges, this may be the opportunity for you. We are looking for someone with a positive attitude, strong work ethic, and willingness to learn. For the right person, we are happy to provide training and support to help you  this role, you will contact facilities, insurance carriers, responsible parties, and other stakeholders to collect outstanding balances and resolve rejected claims.

You will also assist with billing inquiries, payment processing, collection letters, and other activities that support the department.

What you’ll do:

Make collection calls regarding outstanding invoices and balances

Assist with preparing collection letters for review by the Controller Build positive relationships with facilities and obtain information needed to support billing, patient setup, and collections

Contact insurance carriers, responsible parties, and others to follow up on rejected claims and obtain accurate insurance information

Assist the Business Manager with credit card payments, statement inquiries, audits, and collection activities

Research account discrepancies and help resolve billing and payment issues

Document collection activity and maintain accurate account information

Work collaboratively with coworkers to ensure departmental deadlines are met efficiently

Provide professional and courteous service to facilities, patients, caregivers, insurance carriers, and other stakeholders

Perform other essential duties as assigned

What we’re looking for:

A positive attitude, strong work ethic, and willingness to learn

Collections, billing, accounts receivable, or related experience

An understanding of insurance and claims adjudication is preferred

Healthcare experience is helpful, but pharmacy experience is not required

Strong communication skills and a calm, professional approach

Comfort making collection and follow-up calls

Strong problem-solving skills with close attention to detail and accuracy

Ability to work efficiently in a fast-paced environment and manage multiple priorities

Comfort navigating multiple computer systems while assisting customers by phoneA dependable, team-oriented approach and commitment to excellent customer service

Schedule and work arrangement:

Monday – Friday 9:00 a.m.

-5:30 p.m.This position will begin onsite and may become hybrid or fully remote based on demonstrated performance once training has been completed.

Education and/or

Certifications:

• High School Diploma or GEDSkills and

Qualifications:

• 1+ years of related experience (advanced degree may substitute for experience)
• Advanced computer skills; pharmacy operations system experience preferred/required
• Ability to work independently and deliver to deadlines
• Ability to solve problems with minimal direction
• Great attention to detail and accuracy
• Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines
• Quality minded;…