Physical Therapy Scheduler

Are you looking for a rewarding healthcare position where you can make a difference for patients? Do you enjoy helping people over the phone and providing exceptional customer service?

MPOWER Physical Therapy is looking for a Physical Therapy Scheduler Specialist to join our team! This is a Monday–Friday, full-time position with the potential to become remote after successful completion of training. Training will take place in person at our Midtown Nashville location and may last up to 90 days.

If you enjoy helping people, solving problems, and creating a great patient experience, we'd love to hear from you!

Please note:

Candidates must currently live in Tennessee or be relocating to Tennessee to be considered.

What You'll DoProvide exceptional customer service to patients and team members

Meet or exceed productivity and performance goals

Promptly answer incoming calls, voicemails, and emails

Schedule Physical Therapy evaluations and help patients choose the appropriate MPOWER clinic based on insurance, physician recommendations, patient needs, clinic availability, and patient preference

Update physician clinic teams and electronic medical records with evaluation dates and clinic locations

Manage daily incoming calls through the Therapy Scheduling phone queue

Work closely with team members to ensure phone coverage during business hours

Support other Therapy Scheduling team members after completing primary responsibilities

Recommend and maintain updates to the outside therapy clinic referral list Follow assigned work schedules and department procedures

Attend and actively participate in team meetings

Follow MPOWER's Telework Policy and remote-work expectations

Assist with additional responsibilities as assigned by the Therapy Scheduling Supervisor or Senior Director of Operations Schedule & Location Monday–Friday Full-time

In-person training at our Midtown Nashville location

Potential for remote work after successful completion of training, which may take up to 90 days KNOWLEDGE, SKILL AND COMPETENCY REQUIREMENTS High School diploma is required

Bachelor’s from an accredited university is preferred

Training or experience in a fitness center, therapy clinic, or orthopedic clinic is preferred

Excellent follow up skills with patients, clients and fellow team members

Ability to prioritize tasks and manage time appropriately

Interest and passion for personal health and wellness

Kind and helpful personality

Ability to handle difficult people and situations

Comfortable effectively using MS Office programs including MS Word, MS Excel, MS Outlook and various internet applications

Strong written and verbal communication skills

Neat and professional appearance

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
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