Surgery Scheduling Coordinator (Orthopedic Surgery

Position Overview

We are seeking a clinically trained RN or MD to serve as a Virtual Surgery Scheduling Coordinator for a premier Utah-based Orthopedic Surgery practice specializing in Hip & Knee Joint Replacements.

This is a high-touch, front-facing role where your clinical background will be critical in answering complex patient inquiries regarding surgical procedures, recovery expectations, and pre-op protocols. You will manage end-to-end surgical scheduling, coordinate operating room (OR) availability, communicate with U.S. patients and hospitals, and maintain pristine tracking sheets in Microsoft Excel and eClinical

Works (eCW).

• Surgical Booking: Coordinate and schedule primary and revision hip and knee joint replacement surgeries across ambulatory surgical centers (ASCs) and partner hospitals in accordance with surgeon preferences and block time.
• Pre- & Post-Op Coordination: Schedule required pre-operative clearance appointments, lab work, imaging (X-rays/MRIs), and post-operative follow-up visits.
• Surgical Documentation: Compile, verify, and submit complete surgical packets—including clinical notes, insurance prior authorizations, history and physicals (H&Ps), and consent forms—to facility scheduling departments.

• First Point of Contact: Answer incoming calls on the main line via Sangoma
  , serving as the professional, welcoming voice of the practice.
• Clinical Patient Inquiries: Leverage your RN/MD background to address patient questions regarding hip and knee surgeries, pre-op instructions, recovery expectations, and surgical logistics with confidence and empathy.
• Clearance & Logistics Tracking: Follow up directly with patients to ensure pre-op cardiac/medical clearances and pre-surgical lab work are completed on schedule prior to surgery dates.

• Data Management & Excel Tracking: Maintain, update, and manage detailed surgical logs, patient tracking sheets, and practice metrics using Microsoft Excel
  .
• EHR Management (eClinicalWorks): Maintain accurate, real-time chart entries, scheduling updates, and patient communications within eCW
  .
• General Administrative Support: Assist the core clinical team with incoming e-faxes, insurance verification coordination, physician schedule adjustments, and general practice communications.

• Employment Type: Full-Time Virtual Assistant (40 hours/week)
• Shift
  
  Schedule:
  
  Monday through Friday, 8:00 AM – 5:00 PM MST (Utah practice hours)
• Phone System: Sangoma
• EMR Platform: eClinical
  
  Works (eCW)

• Clinical
  
  Education:
  
  Registered Nurse (RN) or Medical Doctor (MD) background required.
• Surgical Coordination
  
  Experience:
  
  Proven experience scheduling surgeries, preferably in Orthopedics (Joint Replacement / Hip & Knee focus preferred).
• Phone & Communication Excellence: Flawless, clear, and professional spoken English with neutral pronunciation; extensive experience handling inbound U.S. patient phone calls.
• Technical
  
  Skills:
  
  Strong proficiency in Microsoft Excel (data management, tracking, sorting, formulas) and hands-on experience with EMR systems (
  eClinical Works experience preferred).
• Remote Readiness: Dedicated, quiet, HIPAA-compliant home office workspace with reliable high-speed internet and power backup systems.