Virtual Monitor Tech II

Job Title:
Virtual Monitor Tech II

Employment Status: Full time

Shift: Day/Evening/Night (United States of America)

Facility: 2301 Brambleton Ave SW - Roanoke CP01 Carilion Medical Center.

Requisition Number: R160369 Virtual Monitor Tech II (Open)

Location: Roanoke, VA. This position is not a work from home position.

How You'll Help Transform Healthcare: The virtual monitoring technician II is primarily responsible for continuous ECG monitoring of patients’ cardiac rhythm by responding to all alarms detected, identifying cardiac arrhythmia, reporting significant events, tracking patient activities, documenting abnormalities, and producing cardiac rhythm reports.

• Assures continuity of patient care.
• Responds to all monitoring alarms, identifies abnormalities, interprets cardiac arrhythmias, triages actionable events, evaluates trends, notifies the nurse according to alarm management protocols, adjusts alarm parameters per procedural guidelines, and documents significant occurrences for the medical record.
• Ensures safe patient monitoring by keeping alarms on with appropriate limits in accordance with Clinical Alarm Standards; responds immediately to life‑threatening arrhythmias notifying the appropriate response team within 1 minute; recognizes changes in ST segments, QT intervals, SpO2 waveforms, and BP measurements immediately and communicates abnormal findings to the nurse; follows Leads Off protocol and documents patients’ whereabouts during the monitoring period.
  
  Continuously observes cardiac monitor and patient status for assigned cardiac monitored patients.
• Interprets cardiac rhythm with strips at defined intervals and documents in Electronic Medical Record per departmental policy.
• Documents changes in rhythm with strips and reports immediately to licensed staff. Maintains shift documentation, keeps monitoring team informed of patient’s cardiac rhythm activities, provides unit hand‑off report before leaving the monitoring station.
• Orients new employees and may provide guidance to volunteers, students, support or contract staff.
• Consistently delivers the best in customer service and patient care. As a team member, demonstrates respect, dignity, kindness, and empathy in each encounter with patients, families, visitors, and other employees.
• May assist with patient transport to procedural and/or inpatient area depending upon work location.
• May perform continuous video monitoring of patients for any potential safety risks and provide immediate intervention via direct communication into the patient room as well as to the unit nursing staff.
• Provides virtual observation of identified at‑risk patients under the supervision of a registered nurse, with the primary purpose of keeping the patient safe.
• Provides verbal redirection to patients as needed.
• Documents in the electronic medical record per policy, procedure, and guidelines.
• Notifies appropriate inpatient staff, in real time, of changes in patient condition or behavior, accidents, incidents, or any other observed events of concern.
• Actively observes and maintains an uninterrupted line of sight with the patient at all times.
• Maintains patient safety at all times.
• Communicates with persons who have similar or different functions inside or outside the organization.
• Makes decisions based on confidential information and appropriately shares information in performance of the job.
• Applies basic knowledge and advanced skills or patient care; resolves most issues and problems but refers the most complex issues and problems to supervisor. Impact of the work is limited to department or service line.
• Requires substantial computer work while seated or standing during performance of duties; also utilizes advanced technical equipment as needed.
• Works in a stressful environment due to potential life‑and‑death situations, fast‑paced environment, and multiple competing priorities.
• Follows set guidelines and precedents in the exercise of activities dealing with compliance.
• Demonstrates knowledge of principles of life‑span growth and development. Observes and documents data reflective of patients’ status, interprets appropriate information needed to identify each…