Bilingual Care Coordinator

Overview

WE ARE TITANIUM HEALTHCARE

Titanium is a healthcare company that puts heart and compassion above all else. Millions of Americans just aren’t getting the medical care they need. We’re on a mission to change that. For patients that means exceptional support and better care. For providers it means better support and time to focus on patients, and for partners that means higher quality and lower cost.

The Care Coordinator is responsible for scheduling, organizing, and managing all aspects of member healthcare maintenance and treatment. Help patients complete paperwork, communicate with a healthcare team about patient treatment plan, and educate patients about resources and options for managing health.

This position is hybrid. Work from home and go into the field (Indio) as needed. Travel is required to conduct in-person member visits within designated areas. You will have full control over your schedule when meeting members. You are eligible for mileage reimbursement for the use of your vehicle for business-related travel. Standard business hours are Monday through Friday from 8:30 am to 5:00 pm.

• Review and interview potential members to verify eligibility for enrollment
• Complete referral process when necessary
• Orient and educate members and their families by meeting with them to explain the role of the Care Coordinator
• Initiate a care plan and provide educational information related to treatments, procedures, medications, and continuing care requirements in coordination with healthcare providers
• Cross-functionally work with healthcare professionals, community and social support services, and other company employees
• Document evidence of care in member record in a concise and timely manner using the EHR system
• Routinely check in or schedule appointments with assigned members
• Maintain documentation of all member encounters to complete established reporting requirements
• Communicate with providers and care teams regarding member progress and care needs
• Explain and translate information related to the member’s care to and on behalf of the member, when necessary
• Identify and follow up on all referrals to assure continuity of care and member/family needs have been met
• Reassess care plans to ensure effectiveness in achieving desired outcomes for members and their family
• Address member questions and process member requests in a timely manner
• Investigate and direct member inquiries or complaints to appropriate staff members, including follow-ups to ensure satisfactory resolution
• Follow established policies to enroll and disenroll members
• Maintain knowledge of community services and resources available to members including housing resources, financial/income assistance, transportation assistance, and food assistance
• Follow established protocol around patients experiencing pain, safety concerns, and/or mental health concerns to create safety plans, if necessary
• Recognize signs of child and elder abuse and report appropriately to Child/Adult Protective Services
• Understand and abide by all departmental and company wide policies and procedures
• Comply with all safety and injury prevention policies and regulations
• Perform other duties as assigned or required

Sensory Requirements

• Fluent in English (written and verbal), bilingual in Spanish
• Ability to communicate clearly in-person, by phone, and electronically
• Adequate hearing and vision (with corrective devices if necessary) to conduct assessments and documentation
• Ability to identify problems and use logic and related information to develop and implement solutions
• Excellent organizational skills and attention to detail
• Commitment to maintaining patient confidentiality and adhering to ethical standards in healthcare practice

Physical Activity

• Ability to lift, carry, push, or pull up to 20–25 pounds (e.g., laptop bag, forms, mobile equipment)
• Ability to climb stairs or navigate uneven terrain in community and home environments
• Ability to bend, reach, and conduct in-person visits in non-traditional environments
• Must be able to remain in a stationary position
• Must be able to move around the office and/or travel throughout community
• Ability to…