Weekend Clinical Intake Coordinator (LVN ​/ RN

At 21st Century Home Health Services (21

HHS), we treat every patient with the same empathy, compassion, and understanding we would show our own family. With more than 600 employees, we are the largest home health agency in San Francisco and the fastest-growing in the Bay Area. Today, we care for more than 4,000 patients across San Francisco, San Mateo, Santa Clara, Santa Cruz, Alameda, Contra Costa, Solano, Napa, Yolo, Placer, El Dorado, and Sacramento counties—and we are actively expanding into Marin and Sonoma counties!

Our clinicians are dedicated not only to the patients they serve, but also to one another. The results speak for themselves: hospital readmission rates at 21

HHS consistently remain under 10%, compared to an industry average of over 15%.

We’ve also set a new benchmark for employee satisfaction in home health. Recognized as a 2024 Top Workplace, 21

HHS fosters an environment of support, growth, and recognition through open communication and professional development opportunities.

Key achievements include:

San Francisco Chronicle Top Workplaces in the Bay Area
:
Ranked 3rd among all medium-sized companies and 1st among home health agencies.

National Recognition
:
Ranked 12th among medium-sized healthcare companies nationwide and 1st among home health agencies.

Patient and employee feedback on Yelp, Google, Glassdoor, and Indeed further validates our commitment to quality care and workplace excellence. By prioritizing engagement and satisfaction, 21

HHS attracts top clinical talent and delivers outstanding outcomes, cementing our place as a leader in home health.

Please note:
All opportunities at 21

HHS require being in the field visiting patients in their homes. Remote/work-from-home positions are not available unless specifically noted.

Full-Time Role;
Saturday
- Sunday & Monday
- Wednesday

Office Locations:
Burlingame
· San Jose
· Walnut Creek
· Sacramento

This is a unique opportunity for a clinically experienced LVN or RN to step into a high-impact operational role at the agency level. As our Weekend Clinical Intake Coordinator, you will serve as the central point of contact for our entire organization on Saturdays and Sundays, managing Kaiser referral intake, supporting field clinicians with clinical escalations, and ensuring our patients receive timely, seamless care coordination when our weekday leadership team is offline.

This role is ideal for a clinician with home health experience who thrives in a fast-paced, autonomous environment, communicates confidently with both clinical and operational partners, and can triage competing priorities with clarity and calm.

• Serve as 21
  
  HHS's dedicated point of contact for Kaiser on weekends, managing all incoming referral requests and acceptance confirmations
• Communicate directly with Kaiser representatives to confirm referral volumes, acceptance windows, and scheduling timelines
• Ensure all referrals meet intake criteria and are entered and assigned accurately and on time
• Track and manage Kaiser's weekend referral demands, ensuring the agency meets agreed-upon response expectations

• Assist field nurses and clinicians with urgent patient reassignments and schedule gaps throughout the weekend
• Triage incoming calls from the field, helping clinicians prioritize and navigate unexpected patient needs
• Coordinate open capacity across the field team in real time, matching available clinicians to urgent patient needs
• Serve as the first point of escalation for clinical questions, supporting staff in the same capacity a Clinical Supervisor would during the week

• Triage and respond to clinical escalation calls from field staff, patients, and Kaiser throughout the weekend
• Apply clinical judgment to de-escalate, redirect, or elevate issues as appropriate
• Maintain clear documentation of all escalations, actions taken, and outcomes
• Support staff with questions about clinical protocols, patient care scenarios, and next-step guidance

• Concierge for Case Managers:
  Dedic…