Pre-Service Access Coordinator - Pre-Registration - Full Time - Days - Remote

Job Description

The Christ Hospital Health Network Pre-Services Coordinator provides the highest level of customer service to our patients. This individual understands that this patient interaction often determines the tone for the patients’ healthcare experience. This position has contact with the patient to schedule their ordered services. This includes coordinating pre-service appointments necessary in advance of the ordered service. Additionally, demographic information is obtained from the patient and entered into the computer system that is necessary to support the care of the patient, billing process, and minimizing the amount of information that must be collected when the patient presents for service.

Lastly, this position collects payment from the patient as determined by the estimate and arranges payment plans as necessary based on the patient’s current financial situation. This position must also have expert knowledge of insurance plans, insurance regulations, and insurance benefit and coverages as they relate to the service rendered, so that the patients cost for the service can be explained in a manner that the patient understands and agrees to.

These conversations are detailed and sensitive conversations so this individual must have the confidence yet compassion to support these conversations. This position is the single source of contact for our patients scheduling, pre-registration, and healthcare cost needs.

The Christ Hospital Health Network Pre-Services Coordinator provides the highest level of customer service to our patients. This individual understands that this patient interaction often determines the tone for the patients’ healthcare experience. This position has contact with the patient to schedule their ordered services. This includes coordinating pre-service appointments necessary in advance of the ordered service. Additionally, demographic information is obtained from the patient and entered into the computer system that is necessary to support the care of the patient, billing process, and minimizing the amount of information that must be collected when the patient presents for service.

Lastly, this position collects payment from the patient as determined by the estimate and arranges payment plans as necessary based on the patient’s current financial situation. This position must also have expert knowledge of insurance plans, insurance regulations, and insurance benefit and coverages as they relate to the service rendered, so that the patients cost for the service can be explained in a manner that the patient understands and agrees to.

These conversations are detailed and sensitive conversations so this individual must have the confidence yet compassion to support these conversations. This position is the single source of contact for our patients scheduling, pre-registration, and healthcare cost needs.

Call, schedule, pre-register, explain estimates, and collect on patient accounts via appointment scheduling work queues as well as incoming line. Work collaboratively in teams to efficiently handle call volume and manage call queues.
Confirms surgery appointment with patient once authorization/certification and estimate is complete.
Create Medical Record numbers and enter registration information following established guidelines.
Collect demographic and billing information in a courteous and professional manner.
Identify, document and provide feedback to management on issues that impact departmental workflow.
Participate in activities related to organizational, regulatory, and governmental compliance.
Document medical history as obtained from scheduling to complete patient questionnaires.
Answer customer's questions regarding…